Client Services Project ManagerApply Job ID 13790 Date posted May. 23, 2019 Location Bentonville, Arkansas Full Time / Part Time Full time (FT)
GENERAL PURPOSE OF JOB
The primary role of the Sr. Project Manager Client Services is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. The candidate will manage multiple marketing/communication projects from beginning to end, overseeing multiple schedules, and deliverables, while leading them effectively and profitably throughout execution of work.
- Act as the primary day-to-day contact with Clients
- Possess in-depth understanding of Client’s business objectives
- Develop and manage project timelines and task lists
- Ability to understand and identify opportunities for continued growth
- Actively participate in high-level meetings with Client’s leadership team
- Understand and manage the execution of tasks to achieve Client’s marketing goals
- Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
- Manage multiple, complex projects simultaneously
- Meet tight deadlines within established budgets
- Identify process challenges and work with internal leadership to solve
- Attend regular planning meetings and provide detailed written confirmation/report
- Work effectively to manage work across internal business units
- Build and maintain client relationships with low-and-mid level management.
- Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team.
- Ensure client is satisfied with performance of our Client Services Team and level of service.
- Keep management informed regularly of events/issues that could impact client relationship.
- Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services.
- Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Bachelor’s degree in advertising, communication, marketing or related field required.
Experience: Minimum 2-4 years of experience including: retail marketing, corporate marketing department and advertising agency.
Knowledge, Skills & Abilities:
- Strong background with project management concepts, methodologies and tools
- Strong organizational skills with attention to detail
- Ability to inform staff on project objectives.
- Understanding of marketing strategy, creative, photography/videography, print production, media and digital.
- Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
- Ability to respond quickly and effectively to clients' needs and issues.
- Strong written and verbal communication and interpersonal skills.
- Ability to understand and communicate issues verbally and in writing to clients, associates and management.
- Ability to relate to and develop relationships with Client’s low-and-mid level management.
- Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
- Ability to achieve a spirit of teamwork and cooperation within the Client Service team
- Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
- Ability to set and prioritize goals and achieve them as scheduled.
- Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
- Demonstrate an analytical approach to problem solving.
- Demonstrate the ability to act on own initiative.
- Ability and willingness to take direction from superiors.
- Ability and willingness to seek suggestions from peers and employees.
- Ability and willingness to build and maintain positive relationships quickly.
- Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
- Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
- Travel as required, temporary assignments (out-of-town).
- Basic understanding of remote conductivity to communicate with Quad headquarters.
Categories at a glance
Explore available opportunities by job type, click each to learn more.
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Be part of a team that drives our success.
Electrical & Mechanical
Be a problem solver and join a team that ensures our facilities, offices and equipment are running efficiently.
Manage client relationships and their projects from within a facility, creative studio or in the client’s on-site location.