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Marketing Systems Support & Technology Manager

Apply Job ID 14429 Date posted Jul. 08, 2019 Location Bentonville, Arkansas Full Time / Part Time Full time (FT)

Quad/Graphics

Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.

Position Overview

The primary role of the Marketing Systems Support & Technology Project Manager is to successfully manage Client relationships and their projects from inception through delivery on behalf of Client and Quad. This role supports both the client and multiple onsite vendors in the administration, maintenance, training, development, and use of technology and marketing systems.  An overall technological aptitude, an understanding of project management, as well as exemplary client service skills and the ability to communicate, train, and present, are essential.    

The successful performer in this role will:  

  • Develop and maintain positive and productive relationships with key Client contacts
  • Possess in-depth understanding of Client’s business objectives
  • Have initiative to understand and identify opportunities for continued growth
  • Demonstrate flexibility with systems and updates
  • Support change control and change management activities
  • Understand Agile Development Methodology
  • Have experience setting up test scenarios
  • Have experience dealing with external vendors
  • Have experience with/understanding of business process modeling concepts, business systems development and analysis
  • Actively participate in high-level meetings with Client’s leadership team
  • Coordinate and manage multiple projects simultaneously, both daily and along long-term timelines
  • Help ensure issues are identified, tracked, reported on, and resolved in a timely manner
  • Be proactive in anticipating Client need and able to anticipate results and consequences of actions
  • Display positivity in all engagements with others (at all levels), to demonstrate Quad culture and ideals and exhibit the behaviors of servant-leadership
  • Evaluate and monitor the quality and performance of all projects under scope of responsibility
  • Attend regular planning meetings and provide detailed written confirmation/report of aligned outcomes
  • Adhere to established processes and procedures to insure timely and accurate delivery of Client’s services
  • Keep Quad Management informed regularly of Client’s status
  • Assist in developing presentations for Clients and end-users
  • Show good communication skills verbally, non-verbally, and in writing


Required Qualifications

  • 4-year college education or equivalent
  • Awareness of general business, CRM and IT strategy
  • Knowledge of the web, internet, and FTP technology
  • Knowledge of technical solutions and troubleshooting techniques
  • Help Desk background preferred, as well as demonstrated interpersonal skills for supporting Clients in person, by phone, and through email correspondence
  • Knowledge of documenting and testing systems processes
  • Agency and/or related retail advertising experience helpful
  • Ability to learn and train users on proprietary software programs and systems utilized by Quad or the Client
  • Experience with Microsoft Word, Excel, Outlook, and PowerPoint
  • Ability to speak, read, and write in English 
Additional Company Information: 

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace

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