Senior Project Manager

The primary role of the Senior Project Manager (hybrid – onsite in Bentonville, AR and remote) is to successfully manage individual Client relationships and projects on behalf of the Client and Quad.  Responsible for managing multiple marketing/communication projects from beginning to end, overseeing multiple schedules, and deliverables, while leading them effectively and profitably throughout the execution of work.

Responsibilities

• Act as the primary day-to-day contact with Clients
• Possess an in-depth understanding of the Client’s business objectives
• Develop and manage project timelines and task lists
• Ability to understand and identify opportunities for continued growth
• Understand and manage the execution of tasks to achieve the Client’s marketing goals
• Manage multiple, complex projects simultaneously
• Meet tight deadlines within established budgets
• Identify process challenges and work with internal leadership to solve
• Attend regular planning meetings and provide detailed written confirmation/report
• Work effectively to manage work across internal business units
• Build and maintain client relationships with low-and-mid level management
• Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team
• Ensure the Client is satisfied with the performance of our Client Services Team and level of service
• Keep management informed regularly of events/issues that could impact client relationships
• Ensure the team adheres to established processes and procedures to ensure timely and accurate delivery of the Client’s services

Qualifications

• Appropriate education and/or experience may be substituted on an equivalent basis.  Bachelor’s degree in advertising, communication, marketing, or a related field.
• Minimum 4 years of experience including: retail marketing, corporate marketing department, and advertising agency
• Experience with site migration for a corporate affairs team moving content from one platform to another platform is preferred
• Experience with Adobe Experience Manager is preferred 
• Strong background in project management concepts, methodologies, and tools
• Strong organizational skills with attention to detail
• Understanding of marketing strategy, creative, photography/videography, print production, media, and digital
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices, and proven ability to communicate and implement
• Ability to respond quickly and effectively to the Clients' needs and issues
• Ability to understand and manage the execution of tasks to achieve the Client’s marketing goals
• Ability to handle many issues, items, and functions at one time and deal rapidly with multiple items in a prioritized sequence
• Ability to set and prioritize goals and achieve them as scheduled
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules
• Demonstrate an analytical approach to problem-solving