Sr. Client Services Account Executive / Project ManagerApply Job ID 16396 Date posted Jan. 14, 2020 Location Bentonville, Arkansas Full Time / Part Time Full time (FT)
GENERAL PURPOSE OF JOB
The primary role of the Senior Account Executive / Project Manager is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. The candidate will manage multiple marketing/communication projects from beginning to end, overseeing multiple schedules, and deliverables, while leading them effectively and profitably throughout execution of work.
- Act as the primary day-to-day contact with Clients
- Possess in-depth understanding of Client’s business objectives
- Develop and manage project timelines and task lists
- Ability to understand and identify opportunities for continued growth
- Actively participate in high-level meetings with Client’s leadership team
- Understand and manage the execution of tasks to achieve Client’s marketing goals
- Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
- Manage multiple, complex projects simultaneously
- Meet tight deadlines within established budgets
- Identify process challenges and work with internal leadership to solve
- Attend regular planning meetings and provide detailed written confirmation/report
- Work effectively to manage work across internal business units
- Build and maintain client relationships with low-and-mid level management.
- Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team.
- Ensure client is satisfied with performance of our Client Services Team and level of service.
- Keep management informed regularly of events/issues that could impact client relationship.
- Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services.
- Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Bachelor’s degree in advertising, communication, marketing or related field required.
Experience: Minimum 2-4 years of experience including: retail marketing, corporate marketing department and advertising agency.
Knowledge, Skills & Abilities:
- Strong background with project management concepts, methodologies and tools
- Strong organizational skills with attention to detail
- Ability to inform staff on project objectives.
- Understanding of marketing strategy, creative, photography/videography, print production, media and digital.
- Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
- Ability to respond quickly and effectively to clients' needs and issues.
- Strong written and verbal communication and interpersonal skills.
- Ability to understand and communicate issues verbally and in writing to clients, associates and management.
- Ability to relate to and develop relationships with Client’s low-and-mid level management.
- Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
- Ability to achieve a spirit of teamwork and cooperation within the Client Service team
- Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
- Ability to set and prioritize goals and achieve them as scheduled.
- Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
- Demonstrate an analytical approach to problem solving.
- Demonstrate the ability to act on own initiative.
- Ability and willingness to take direction from superiors.
- Ability and willingness to seek suggestions from peers and employees.
- Ability and willingness to build and maintain positive relationships quickly.
- Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
- Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
- Travel as required, temporary assignments (out-of-town).
- Basic understanding of remote conductivity to communicate with Quad headquarters.
Categories at a glance
Explore available opportunities by job type, click each to learn more.
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Electrical & Mechanical
Be a problem solver and join a team that ensures our facilities, offices and equipment are running efficiently.
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