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Client Services Director

Apply Job ID 12692 Date posted Mar. 14, 2019 Location Chesapeake, Virginia Full Time / Part Time Full time (FT)


Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.
Quad is seeking an experienced Client Services Director to be based onsite with one of our retail clients in Chesapeake, VA. The Client Services Director is responsible for managing account business and client relationship-building as the primary contact for specific lines of business/channels, including planning, calendaring, upfront project assessment and execution. This role works directly with the client and internal teams to ensure that deliverables are strategic, on brand, consistent and that all parties are working toward the same goals.

  • Develop and manage client partnerships and proactively seize opportunities to grow account revenue.
  • Advise the client, implement the marketing strategies of the client and manage the execution of advertising and marketing programs developed by the agency, including multi-channel campaigns, print, digital, video and photography.
  • Drive towards and meet targeted account growth goals including upselling and cross-selling services.
  • Understand client business completely from a strategic, execution, and competitive standpoint. Communicate broader business goals and strategy to ensure internal teams understand project requirements, the set approach and deliverables.
  • Fully understand Quad capabilities and provide meaningful and relevant recommendations to solve client business challenges.
  • Ability to present strategic solutions to clients at all levels of the business.
  • Develop solid partnerships with agency internal teams to ensure work is on strategy and meets client expectations.
  • Act as the liaison between the company and the client through the RFP/proposal process and ensure timelines are met.
  • Organize and schedule meetings, provide agendas, recaps and executive summaries.
  • Develop focused campaign strategy and briefs.
  • Stay abreast and keep team members and clients informed of relevant industry trends and news. Provide mentorship and training to junior members of account team.
  • Develop team and client processes and manage implementation of these processes. Provide feedback that is strategic, clear, and actionable for the team.
  • Other duties as assigned
  • Proven track record of growing account revenue.
  • Technically literate, comfortable working with and communicating about digital trends.
  • Experience working with and leading subject matter experts.
  • Ability to demonstrate strategic thinking and understanding of client's marketing and business strategy.
  • Strong verbal and written communication skills with people at all levels of an organization. Superior presentation abilities.
  • Proven leadership abilities and managerial experience.
  • Must be computer literate with proficiency with MS Word, MS Excel, MS PowerPoint, and MS Outlook/Express with the ability to learn new computer systems.
Additional Company Information
You'll work in a friendly, fast-paced, casual environment and be rewarded for your contributions with a competitive compensation package and our commitment to supporting work-life balance. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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