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Client Services Coordinator

Apply Job ID 15690 Date posted Oct. 25, 2019 Location Clackamas, Oregon Full Time / Part Time Full time (FT)

Quad/Graphics

Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.

The primary role of the Coordinator Client Services is for direct Client contact and overall coordination of the Client’s marketing projects, as assigned by the Manager Client Services or Directors Client Service.  The Coordinator Client Services will be in continual communication with the Client through email, phone, and in-person conversations to understand all details of their projects. 

KEY RESPONSIBILITIES
  • Responsible for day-to-day tactical execution of direct marketing campaigns, print, photography, digital, video, and tactical communication with the client
  • Assist in trafficking projects between Client Service, production and creative personnel to seek proper approvals
  • Develop and manage project timelines and tasks list
  • Assume responsibility over basic administrative duties for each project
  • Coordinate and work on multiple projects simultaneously
  • Collect project specifications from the Client and accurately communicate those specifications to internal and external departments
  • Help proof creative material to ensure specifications match those estimated. Cross check for any errors. Attention to detail is critical to ensure all work completes the standard agency approval process before being reviewed by clients
  • Review all estimates received from internal departments for accuracy
  • Keep Manager aware of project status on a weekly basis
  • Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting schedule dates
  • Communicate with the clients’ store directors and on-site advertising specialists
  • Attend meetings as directed by the Director or Manager Client Services
  • Assist in any other project assignments as approved through the Director or Manager Client Services
  • Work with all support departments to execute the duties and requests of the Client Services team on behalf of their clients' objectives and support other agency activities on an as-needed basis
Qualifications:
  • Bachelors degree in advertising, communications, marketing or related field required 
  • Experience in account coordination preferred
  • Must be computer literate with proficiency with MS Word, Excel, PowerPoint, Outlook, and the ability to learn new computer systems
  • Ability to speak, read, and write in the English language
  • Strong verbal and written communication skills
  • Ability to learn proprietary software
  • Understanding of retail structure and operations
  • Knowledge of direct mail strategies and program execution
  • Knowledge of circular production, direct mail, collateral and POS signage
  • Strong organizational skills with attention to detail
  • Effective time-management and prioritization skills
  • Desire to accept mentoring and guidance in an effort to grow skill set
Additional Company Information:
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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