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Client Services Manager

Apply Job ID 14118 Date posted Jun. 17, 2019 Location Earth City, Missouri Full Time / Part Time Full time (FT)


Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.
Quad is seeking a Client Services Manager to be based onsite with one of our clients in St. Louis, MO. The Client Services Manager is responsible for supervision of the on-site team, providing on-site leadership and tactical support to insure projects are managed with accuracy and follow through, and serve as key client contact for all projects and initiatives that are awarded.

Responsibilities include, but are not limited to:
  • Develop marketing objectives, strategies and execution for current services or prospective services that may be offered to clients in the future. 
  • Coordinate and manage multiple projects simultaneously
  • Evaluate and monitor the quality and performance of all assigned client services
  • Develop and manage project timelines and task lists
  •  Maintain contact and develop a relationship with client’s management
  • Adhere to established processes and procedures to insure timely and accurate delivery of client services
  • Provide training, education and professional growth for team members
  • Keep management informed regularly of events/issues that could impact client relationship
  • Communicate regularly with multiple departments to insure delivery of timely, high quality services to clients
  • Build and maintain relationships with management team members, both internally and with clients. 
  • Understand and manage the execution of tasks to achieve marketing goals.
  • Think strategically and tactically to meet client needs, to improve current services or to deliver new services.
  • Analyze and judge prospective projects, jobs and services for presentation to clients.
  • Demonstrate the ability and willingness to discipline reporting employees when appropriate.
  • 4-year college education or equivalent
  • Minimum of 5 years of experience in client service supervision
  • Have a thorough understanding of customer service, sales and retail structure and operations 
  • Experience in retail circular production required
  • Have knowledge of direct mail strategies and program execution
  • Have knowledge of commercial printing and prepress processes
  • Experience with Microsoft Word, Excel, Outlook, and PowerPoint
  • Ability to speak read and write in the English language
Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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