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Quality Assurance & Parcel Service Representative

Apply Job ID 25445 Date posted Mar. 17, 2023 Location Effingham, Illinois

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

Quad is currently hiring Essential Workers who want to make a difference - Imagine more than you have today.  Your career starts here.  Be greater than you thought possible and reap the rewards of your success and growth. We are in the business of developing people.  Promotions are based on your performance – You are in charge of your career!

Quad in Effingham is seeking a Quality Assurance & Parcel Service Representative to grow with us!  Our compressed work schedule is geared toward balancing work and family life.   You will work 3 to 4, 12-hour days a week with opportunities for overtime (OT paid after 40 hours per week).  These shifts rotate every 4 months from days to nights or from nights to days.   

At Quad, the wage range for this position is between $18.00 - $21.00 / hour depending on experience.  You have immediate opportunities to advance – driving you to be better than yesterday.  In addition, we value and reward manufacturing experience by providing a competitive wage.   As your career progresses, there are multiple upward paths available, as we are continuously looking for our next group of leaders to excel within the organization. Quad prides itself on having a grow-from-within philosophy where employees are provided the opportunity to learn in their roles and grow within the company.

Effingham is a one-stop, full-service specialty operation capable of printing commercial and direct mail products with full personalization capabilities and in-house mail services. In addition, Effingham has total scheduling flexibility due to its large capacity, and interchangeable presses.  Direct Marketing offers concept-through-delivery services, including just-in-time marketing strategies, creative development, and creative and workflow, solutions, as well as online communications deployment and comprehensive print production and distribution, all driven by data.  Our employees and their families have access to an onsite medical clinic.  We offer competitive pay, health, dental, pharmacy, life insurance, 401k, vacation, and other great benefits, including a compressed work schedule where you work half of the year!

Quad is a Wisconsin-based company, which is among the largest magazine and direct-mail printers in the U.S. Our company leverages its strong print foundation as part of a much larger, robust integrated marketing services platform that helps marketers and content creators improve the efficiency and effectiveness of their marketing spend across offline and online media channels.

Quad is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, customers, and communities.  We follow CDC and local health authorities, and federal and state governments along with best practices and recommendations from our healthcare subsidiary, QuadMed.


Key Responsibilities:

  • Accurately fulfilling customer orders through the packing of products, receiving of shipments, and processing shipments of the completed product to the appropriate location. 
  • Support and document quality practices in the printing and binding of client publications.  
  • Partner with the manufacturing department on the production floor while providing hands-on support in evaluating the product to ensure quality expectations are met.  
  • Measure and communicate product quality to business and manufacturing partners.
  • Accurately select, pack, seal, label, and affix postage for customer products according to works instructions accomplished by utilizing operating systems.
  • Monitor and maintain inventory (product & supplies) and inform appropriate internal contacts when the product is low.
  • Collaborate with internal departments to ensure appropriate packaging and labeling requirements are met.
  • Measure and communicate product quality to business and internal production partners. 
  • Process outgoing shipments; including but not limited to, facilitating the return process with Customer Service, preparing shipping documents, recording required shipping information, and tracking discrepancies.
  • Actively participate and follow all Safety regulations, policies, and initiatives. Including performing daily maintenance inspections and reporting any issues of concern to the appropriate leader.
  • Work independently to identify and resolve problems with minimal assistance.
  • Complete work according to priorities and on time.
  • Maintain a clean and organized work area and plant floor.


  • Prior printing and binding experience is preferred, and experience in quality control is a plus.
  • Certified to drive a forklift and operate other powered equipment.
  • Ability to use a pallet jack or mechanical pallet jack.
  • Ability to follow verbal and written instructions.
  • Work effectively with co-workers and all other internal/external contacts.
  • Understand and use basic math skills, read a ruler, and understand measurements in both fractions and decimals.
  • Proficient understanding of basic computer skills, including Microsoft Outlook and Excel.
  • The ability to use scissors and tape gun.
  • Demonstrated ability to establish and achieve strategic goals.
  • The ability to work a 12-hour shift, rotating from days to nights and nights to days every 4 months ( 7 am – 7 pm or 7 pm – 7 am).
  • The ability to lift to up to 50 pounds, reaching, bending, walking, standing, stooping, pulling, and pushing with or without reasonable accommodation is required.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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