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Marketing Account Manager

Apply Job ID 14344 Date posted Jul. 16, 2019 Location Framingham, Massachusetts Full Time / Part Time Full time (FT)


Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.
The primary role of the Sr. Project Manager Client Services is to successfully manage individual Client relationship and projects on behalf of the Client and Quad. The candidate will manage multiple marketing/communication
projects from beginning to end, overseeing multiple schedules, and deliverables, while leading them effectively and profitably throughout execution of work.


• Act as the primary day-to-day contact with Clients
• Possess in-depth understanding of Client’s business objectives
• Develop and manage project timelines and task lists
• Ability to understand and identify opportunities for continued growth
• Actively participate in high-level meetings with Client’s leadership team
• Understand and manage the execution of tasks to achieve Client’s marketing goals
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Manage multiple, complex projects simultaneously
• Meet tight deadlines within established budgets
• Identify process challenges and work with internal leadership to solve
• Attend regular planning meetings and provide detailed written confirmation/report
• Work effectively to manage work across internal business units
• Build and maintain client relationships with low-and-mid level management.
• Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or
through the Client Services team.
• Ensure client is satisfied with performance of our Client Services Team and level of service.


Strong background with project management concepts, methodologies and tools
• Strong organizational skills with attention to detail
• Ability to inform staff on project objectives.
• Understanding of marketing strategy, creative, photography/videography, print production, media and
• Knowledge of customer services, sales, retail structure, operations, account service/sales management,
best practices and proven ability to communicate and implement.
• Ability to respond quickly and effectively to clients' needs and issues.
• Strong written and verbal communication and interpersonal skills.
• Ability to understand and communicate issues verbally and in writing to clients, associates and
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
• Ability to achieve a spirit of teamwork and cooperation within the Client Service team
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in
prioritized sequence.
• Ability to set and prioritize goals and achieve them as scheduled.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Demonstrate an analytical approach to problem solving.
• Demonstrate the ability to act on own initiative.
• Ability and willingness to take direction from superiors.
• Ability and willingness to seek suggestions from peers and employees.
• Ability and willingness to build and maintain positive relationships quickly.
• Demonstrate willingness to work together with peers and other Quad departments to improve quality
and performance.
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
• Travel as required, temporary assignments (out-of-town).
• Basic understanding of remote conductivity to communicate with Quad headquarters.

Additional Company Information:
We offer excellent benefits to eligible employees, including 401(k) and profit sharing plans, holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace


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