Fulfillment Account Specialist

Job Description

• Quad is currently seeking a Fulfillment Account Specialist to work in the Franklin Warehouse location. The job duties for this position include, but are not limited to:
  • Add to the system all handpick orders, both Allstate and Ivie
  • Investigate any order issues
  • Do all check orders
  • Back up current Account Specialist
  • Be able to work in a small area, with others in proximity.
  • You will also be picking packing and shipping.

Specific Duties & Responsibilities

Field customer and sales representative emails/calls and respond to their requests in a prompt and professional manner. Assist in fulfillment responsibilities as required. Scheduled hours M-F 7am – 3pm, with overtime as required. 

Qualifications 

Education and Experience: 

•             HS diploma or equivalent and 1 to 3 years of experience in a customer service environment.

•             Proficient in Microsoft Office Tools (Outlook, Word, Excel) and office equipment.

•             Familiarity with small package shipment software (FedEx, UPS, DHL) a plus.

•             Must be self-motivated, detail oriented, and possess good follow-up skills and excellent communication and organizational skills.

General characteristics of the successful candidate include:

•             The ability to organize and manage multiple tasks and priorities in a fast-paced environment with minimal supervision.

•             A self-starter requiring little day-to-day direction. Has the ability to work independently and collaboratively.

•             Works well under pressure with real deadlines and customer commitments at stake. Extreme attention to detail and effective problem-solving skills. Proficient and professional interpersonal communication skills.

•             A hard worker with commitment to the satisfaction of customer requests.

Additional Company Information

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace