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Mail Operations Representative

Apply Job ID 16078 Date posted Dec. 06, 2019 Location Hartford, Wisconsin Full Time / Part Time Full time (FT)


As a worldwide marketing solutions partner our goal is to help our clients win every day. We use our data-driven, integrated marketing platform, with a strong foundation in print, to help clients reduce complexity, increase efficiency and enhance marketing spend effectiveness. We’ve built a rich history by believing in our people, allowing them to act like owners and take charge of their own success. Whether you’re an operator, sales representative, a graphic artist or a clinician, we’re all driven to perform at our best – for ourselves and our clients. We’re a company with a soul and a belief that we can always create a better way.

Quad is seeking a Mail Operations Representative to be based in our Hartford, WI facility. Mail Operations Representatives must be able to navigate through adverse situations to ensure a positive outcome is delivered to all parties involved.  They are able to demonstrate professional communication skills, as well as exhibit strong and consistent decisions that result in win-win situations for Quad and Client. We work in a strong team atmosphere, however, being able to work independently helps manage high volume work queue requests.  Multi-tasking skills are a requirement for success.   Due to the multiple platforms we support across Quad Graphics, having the capacity to learn several business systems is important, as our environment changes frequently. 
The Mail Operations department adapts and changes based on plant and client needs. We bridge the gap across a network of non Smartools plants, as well as support existing workflows in a centralized environment that encourages cross training, high volume job support, and high quality results

Roles and responsibilities encompass working with the Magazine/Catalog, Commercial/Specialty, and Retail divisions to maintain, as well as establish, work flows for client projects within those plants.  Our workflows are created and/or maintained based on jobs that require a component of Data, Finishing, Postal, Distribution, and Consultation/Service; all that pertains to mail. Candidates with experience in any of these areas within Quad Graphics preferred. 

Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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