Client Services Project Manager

Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.

Descriptions & Qualifications – External

The primary role of the Project Manager Client Services is to successfully manage individual Client relationships and projects on behalf of the Client and Quad. 

KEY RESPONSIBILITIES

• Act as the primary day-to-day contact with Clients
• Provide administrative duties assistance to maintain office files and ad copies to client
• Possess in-depth understanding of Client’s business objectives
• Develop and manage project timelines and task lists
• Ability to understand and identify opportunities for continued growth
• Understand and manage the execution of tasks to achieve Client’s marketing goals
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Manage complex projects simultaneously
• Meet tight deadlines within established budgets
• Identify process challenges and work with internal leadership to solve
• Attend regular planning meetings and provide detailed written confirmation/report
• Work effectively to manage work across internal business units
• Build and maintain client relationships with low-and-mid level management.

• Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team.

• Ensure client is satisfied with performance of our Client Services Team and level of service.
• Keep management informed regularly of events/issues that could impact client relationship.
• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
• Other duties as assigned by leadership

Qualifications:

• Bachelors degree in advertising, communications, marketing or related field is required
• Minimum 2 years of experience including: retail marketing, corporate marketing department and advertising agency 
• Strong background with project management concepts, methodologies and tools
• Strong organizational skills with attention to detail
• Ability to inform staff on project objectives.
• Understanding of marketing strategy, creative, photography/videography, print production, media and digital.
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
• Ability to respond quickly and effectively to clients' needs and issues.
• Strong written and verbal communication and interpersonal skills.
• Ability to understand and communicate issues verbally and in writing to clients, associates and management.
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
• Ability to achieve a spirit of teamwork and cooperation within the Client Service team
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
• Ability to set and prioritize goals and achieve them as scheduled.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Demonstrate an analytical approach to problem solving.
• Demonstrate the ability to act on own initiative.
• Ability and willingness to take direction from superiors.
• Ability and willingness to seek suggestions from peers and employees.
• Ability and willingness to build and maintain positive relationships quickly.
• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
• Travel as required, temporary assignments (out-of-town).
• Basic understanding of remote conductivity to communicate with Quad headquarters.

Additional Company Information 

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace