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Sr. Client Services Project Manager

Apply Job ID 16887 Date posted Feb. 25, 2020 Location Hoboken, New Jersey Full Time / Part Time Full time (FT)

Quad/Graphics

Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.

Position Overview:
The primary role of the Marketing Project Manager is to successfully own both the client relationship and their campaigns/projects, from inception through delivery, on behalf of the client and Quad.
Please note that this is not a technical nor a creative role, but one requiring marketing experience, preferably digital with a strong background in e-commerce, across all channels. The ability to work cross-functionally within the creative process and speak the language of digital marketing from a creative standpoint is essential.
Quad expects that the Marketing Project Manager will act at all times to assure the highest level of ethics, professionalism, and personal performance. She/He will work enthusiastically to meet or exceed all performance goals set by Quad and will contribute his or her utmost to support achievement of stated goals. Quad expects all employees, including the Marketing Project Manager, to fully support Quad's position with its clients.
At Quad, we value people and relationships. Going beyond just traditional project management, we offer unparalleled client service that guides not only the functional aspects of a marketing campaign but, as important, builds a foundation of trust. Our success is wholly dependent on hiring the right kind of people: smart, engaged, and resourceful big-picture thinkers who succeed for the client and for themselves. Quad Project Managers have a passion for service as well as for Marketing.
Required Qualifications:
  • Develop and maintain positive and productive relationship with key client contacts
  • Achieve a spirit of teamwork and cooperation within the on-site team, external teams, and agency partners
  • Collaborate cross-functionally with teams across the country, either as a lead or in a specified lane within the marketing process
  • Actively participate in high-level meetings with client’s leadership team and drive clarity via written confirmation of outcomes
  • Possess in-depth understanding of client’s business objectives and culture
  • Model positivity in all engagements with others (at all levels) to demonstrate Quad culture and ideals
  • Demonstrate excellent organization skills and detail in managing multiple initiatives
  • Juggle multiple projects and timelines simultaneously, adapting actions to ever-shifting priorities
  • Evaluate and monitor quality and performance of all projects under scope of responsibility
  • Think tactically to meet client’s needs, improve current service, or deliver new services
  • Proactively identify process challenges, bringing solutions to the client
  • Create, document, train for, and implement new processes
  • Demonstrate job knowledge and aptitude to train new team members
  • Display excellent communication skills, verbally, non-verbally, and in writing
  • Keep Quad management informed regularly of client’s status
  • Ability to identify and communicate opportunities for continued growth of business
  • Commit to continue to learn, develop, and expand in skills and knowledge
Preferred Qualifications:
  • 4-year college education or equivalent
  • Ability to speak, read, and write in the English language
  • 3+ years’ experience in advertising Project Management
  • Marketing or agency experience required; digital marketing experience in all channels with e-commerce expertise strongly preferred
  • Background in working with designers and proven ability to work within creative process
  • Experience with Microsoft Word, Excel, Outlook, and PowerPoint
  • Ability to learn proprietary software programs and systems utilized by Quad or the client
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Additional Company Information 

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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