IT Site AnalystApply Job ID 20817 Date posted Oct.. 07, 2021 Location Lomira, Wisconsin Full Time / Part Time Full time (FT)
Focused on the support, maintenance and operations of IT systems and related technologies. Provide 24/7 support to assigned areas. Responsible for having a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas. Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely and dependable communication with team assistance as needed.
Responds to level II support issues 24x7 through call tracking software
Supports, configures and maintains all IT hardware and software including network, server and telephony infrastructure
Manages IT assets within inventory system
Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure
Coordinates and plans day-to-day work tasks
Produces and maintains documentation/SOPs for implementation
Mentors technical skill set of Site Analyst I
Has ability to act as primary contact for a site
Associates or Bachelor’s degree in related field or equivalent IT experience
1-3 years of experience in IT field
Strong written, verbal and interpersonal communication skills
Possesses highly developed troubleshooting and logical problem solving skills
Strong understanding of infrastructure
Advanced customer service skillset
Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug Free Workplace
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