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IT Site Analyst

Apply Job ID 20817 Date posted Oct.. 07, 2021 Location Lomira, Wisconsin Full Time / Part Time Full time (FT)


Careers across Quad are defined by a rich legacy of passionate people driven by innovation and motivated to find a better way. Here, you'll discover roles that provide the chance to help transform our business while overseeing our vast technology infrastructure. We leverage technology to help our clients and employees succeed, while providing firsthand service and support. Our values have guided us from day one, creating an intense pride in knowing that every day is an opportunity to thrill our clients, side-by-side with the larger community we all call Quad.

Focused on the support, maintenance and operations of IT systems and related technologies. Provide 24/7 support to assigned areas.  Responsible for having a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas.  Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely and dependable communication with team assistance as needed.


  • Responds to level II support issues 24x7 through call tracking software

  • Supports, configures and maintains all IT hardware and software including network, server and telephony infrastructure

  • Manages IT assets within inventory system

  • Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure

  • Coordinates and plans day-to-day work tasks

  • Produces and maintains documentation/SOPs for implementation

  • Mentors technical skill set of Site Analyst I

  • Has ability to act as primary contact for a site


  • Associates or Bachelor’s degree in related field or equivalent IT experience

  • 1-3 years of experience in IT field

  • Strong written, verbal and interpersonal communication skills

  • Possesses highly developed troubleshooting and logical problem solving skills

  • Strong understanding of infrastructure

  • Advanced customer service skillset

Additional Company Information 

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace


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