Skip to main content

Be a solution finder, Be Quad

be a solution. be quad be a solution. be quad
Search Jobstriangle icon
Search Jobs

Account Manager

Apply pin iconLocation Minneapolis-St. Paul-Bloomington, Minnesota Job Category Communication & Affairs Business Unit (brand) Betty Date posted 05/31/2024 Job ID 30677
Betty is a fully integrated creative agency devoted to building better. You name it, we probably want to improve it. And we want to work with someone who feels the same way. We're looking for an energetic, inclusive, fun-loving person who’d rather lead than follow. Someone who prioritizes creating remarkable work, strengthening client relationships, contributing to agency growth, and building consumer experiences for an increasingly multicultural and global world.

The Account Manager position is a fast-paced and dynamic support role. Success comes by demonstrating a passion for ideas and a drive for making other people's jobs easier.  This position requires the candidate to work a hybrid schedule.  

Client Relationships

  • Maintain effective working relationships with all client personnel who interface with the agency
  • Ensure that agency work meets or exceeds client’s and agency’s quality standards, is presented in a professional manner, is delivered in a timely fashion and is kept within the client’s budget
  • Become a recognized expert in the client’s business, including company business goals and objectives, products, markets, industry, distribution, etc.
  • Working with manager, client and other agency departments, develop and write situation analysis, strategic guides, SWOT analysis, positioning analysis, marketing communications objectives, strategies and tactics and other strategic planning documents as necessary and appropriate to each client
  • Develop clear, measurable goals and objectives for client programs and projects, as well as action plans for implementing strategies to measure the effectiveness of agency’s work
  • Build client confidence in the agency, manage client expectations, ensure that client gets “no surprises” and ultimately accepts the agency’s strategic and creative work
  • Ensure that agency avoids legal liability through proper claims substantiation, and by confidential treatment of proprietary client information


  • Provide leadership to ensure all departments of the agency get written and verbal information and direction as needed to “get it right the first time” and to meet or exceed client’s quality, budget and delivery expectations
  • Maintain written records of all directions, work orders, recommendations, meetings, etc., which result in client decisions or approvals, particularly authorizations to proceed with chargeable services
  • Keep all members of account teams informed of client acceptance or objections to agency’s work
  • Keep supervisor current on issues that may affect the client-agency relationship, especially any problems or indications of dissatisfaction with agency performance that may affect ability to meet or exceed revenue quotas

Business Development

  • Continually be alert to opportunities to sell assigned clients additional Betty products and services or to penetrate new areas of the client organization
  • Always be alert to any business development opportunities, collaborate with manager in qualifying prospect and planning a marketing strategy, maintain contact with assigned business development prospects and issue contact reports
  • Lead and/or assist in the preparation and presentation of new business “pitches” as requested by manager
  • Represent the agency’s mission, capabilities and goals accurately to assigned clients, business development prospects and other potential industry allies (i.e., vendors, peers, etc.)
  • Take all appropriate actions to meet or exceed agreed-upon revenue goals


  • Review and approve proposals, estimates, job costs, invoices and credit memos, resolve any problems and ensure that client receives adequate explanation for any unexpected billings
  • Take appropriate action to collect past due invoicing
  • Record and review chargeable time, expenses and all other records and reports consistent with agency policies and procedures
  • Adhere to Betty policies and procedures as outlined in the Betty Handbook
  • Maintain high level of professionalism in all internal and external communication, including e-mail, voicemail, correspondence, etc.
  • Record expenses and billable time completely and accurately on a weekly basis
  • Perform other duties from time to time to meet the changing needs of the agency


  • 3-5 years in marketing/marketing communications/advertising in agency or client organization (agency preferred), or equivalent
  • Healthcare industry experience beneficial, but not required
  • Demonstrated ability to handle high-stress situations with effective results
  • Flexibility to work/communicate effectively with different types of people
  • Strong client management, negotiation and troubleshooting skills
  • Proficiency in Microsoft office software
  • Excellent attention to detail
  • Ability to deal with complex numerical situations
  • Excellent written and interpersonal communication skills
  • Demonstrated ability to organize, prioritize and multi-task
  • Creative problem-solving and decision-making skills and excellent judgment
  • Ability to work independently and as part of a team

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace
hands in a circle


Benefits for all areas of life

Quad recognizes that wellness is more than physical health. That’s why we offer comprehensive benefits that empower employees to build healthy, balanced lives at work and at home. From physical and mental health, to financial, family, and community wellness, we provide benefits and programs that help support employees’ overall well-being.

Life at Quad

  • worker smiling


    Larry Martin leads as director of Quad’s plant in The Rock

  • children taking class


    Young Scholars, Future Employees: Quad Holds Class in Careers

  • workers posing


    Innovation at Work: Quad Structural Design Team Develops Sustainable Alternative to LAMà In-Store Displays

Join Our Talent Community

Sign up to stay connected, learn more about Quad, and be the first to know about new opportunities and events that might interest you. All sent right to your inbox.

Already a Member

Interested InPlease select a category or location option. Click “Add” to create your job alert.