Client Services CoordinatorApply Job ID 17260 Date posted Jun. 16, 2020 Location Mooresville, North Carolina Full Time / Part Time Full time (FT)
The primary role of the Coordinator Client Services is for direct Client contact and overall coordination of the Client’s POS Signage, as assigned by the Manager Client Services or Directors Client Service. The Coordinator Client Services will be in continual communication with the Client through email, phone, and in-person conversations to understand all details of their projects.
Responsible for day-to-day tactical execution of POS and promotional signage and collateral.
Assist in trafficking projects between Client Service, production and creative personnel to seek proper approvals
Develop and manage project timelines and tasks list
Assume responsibility over basic administrative duties for each project
Coordinate and work on multiple projects simultaneously
Collect project specifications from the Client and accurately communicate those specifications to internal and external departments
Help proof creative material to ensure specifications match those estimated. Cross check for any errors. Attention to detail is critical to ensure all work completes the standard agency approval process before being reviewed by clients
Review all estimates received from internal departments for accuracy
Keep Manager aware of project status on a weekly basis
Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting schedule dates
Communicate with the clients’ store directors and on-site advertising specialists
Attend meetings as directed by the Director or Manager Client Services
Assist in any other project assignments as approved through the Director or Manager Client Services
Work with all support departments to execute the duties and requests of the Client Services team on behalf of their clients' objectives and support other agency activities on an as-needed basis
Appropriate education and/or experience may be substituted on an equivalent basis
- Bachelor’s degree in advertising, communication, marketing or related field required.
- Some experience in account coordination preferred
- Must be computer literate with proficiency with MS Word, Excel, PowerPoint, Outlook, and the ability to learn new computer systems. Strong Excel skills preferred.
- Graphic design experience a plus.
- Ability to speak, read, and write in the English language
- Strong verbal and written communication skills
- Ability to learn proprietary software
- Understanding of retail structure and operations
- Knowledge of POS signage strategies and program execution
- Strong organizational skills with attention to detail
- Effective time-management and prioritization skills
- Desire to accept mentoring and guidance in an effort to grow skill set
Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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