Skip to main content

Brokerage Account Manager

Apply Job ID 15554 Date posted Oct. 11, 2019 Location Naperville, Illinois Full Time / Part Time Full time (FT)


As a Quad business, QuadExpress is responsible for moving billions of pounds of time-sensitive freight annually - by road, rail, air and sea. As a trusted partner, utilizing technology to develop custom transportation solutions.

Brokerage Account Manager

QuadExpress (a wholly owned subsidiary of Quad/Graphics) is seeking a Brokerage Customer Account Manager for their Naperville, IL location.  Account Manager maintains and grows relationships with customers, key in process reviews and identifying opportunities for additional collaboration, identifies issues & implements solutions, thinks critically to determine the best course of action, provides spot quotes and market pricing, in while leading team of Account Coordinators (2-4).

  • Lead a team of 2-4 Account Coordinators
  • Daily contact with customers, sales representatives and Carrier Sales team to aid in negotiating transportation rates and mode
  • Provide consistent and exceptional service levels to both internal and external customers
  • Study and understand market trends and seasonality of domestic transportation
  • Utilize carrier analytics and other internal resources to make informed rating decisions
  • Truckload Brokerage experience required
  • Ability to work in a fast-paced and deadline-driven office environment
  • Strong verbal and written communication skills
  • Excellent critical thinking and problem solving skills 
  • Ability to lead a team, while also delivering independent results
  • Ability to multi-task, prioritize, and manage time effectively 
  • Commitment to executional excellence and outstanding customer service
  • Account Manager experience preferred
  • Bachelor’s Degree preferred
Additional Company Information:

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.



Be part of our talent community

Sign up here for job alerts from Quad

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Next, click “Add” to update your preferences. Finally, click “submit” to create your job alert.