Account Manager
Apply Job ID 25223 Date posted Jan. 23, 2023 Location New Berlin, Wisconsin
The Onsite Account Manager is responsible for partnering with our Customer to strategize the right business offerings for; both new and existing programs. Overseeing a project from conception through handoff to production facility. This position will warrant travel and/or relocation based on Client location and business need. The Onsite Account Manager will foster a strong customer relationship to understand the customer’s need and translate to the best solution.
KEY RESPONSIBILITIES
- Build relationships to understand customer’s business model and specifications; partnering to win, renew, and/or expand existing business.
- Provide pricing and schedules as requested by the client, assist with budgeting and forecasting needs.
- Translate customer specifications through creative solutions byway of collaboration with subject matter experts at Quad/Graphics, Inc.
- Test creative solutions to ensure they work within the platform.
- Lead business team meetings with key stakeholders/executives to obtain buy-in when needed.
- Serve as a client liaison both internally and externally as business needs change and processes adjust to support those needs.
- Collaborate with Marketing and Sales in the development of customer presentations, reports and communications
- Coordinate with internal business partners to create streamline and efficient process flows
- All other duties as assigned
Qualifications:
- High School Diploma or GED. Bachelor’s degree preferred
- Five years’ experience in print related customer service, account management, or inside sales preferred
- Ability to work independently, multi-task, and maintain organization in a quick turn, fast paced environment.
- Ability to successfully analyze problems, draw valid conclusions and make recommendations
- Excellent verbal and written communication skills
- Proficient in Salesforce and Microsoft Office Excel
- Print industry and process knowledge
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Categories at a glance
Explore available opportunities by job type, click each to learn more.
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Sales
Develop sales strategies to help solve our clients’ challenges and grow their business.
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Creative
Concept and design compelling campaigns and products for leading retailers, publishers and brand marketers.
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Media
Develop plans to buy and schedule media to support clients' marketing objectives from print to digital media and broadcast.
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Client Services
Manage client relationships and their projects from within a facility, creative studio or in the client’s on-site location.
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Corporate
Make an impact in strategic administrative roles that include information technology (IT), accounting, legal and marketing.
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Manufacturing
Make quality print products in a highly automated and technologically advanced environment.
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Drivers & Logistics
Create customized distribution solutions to move freight on-time, every time, delivering on customers' needs.
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Electrical & Mechanical
Be a problem solver and join a team that ensures our facilities, offices and equipment are running efficiently.
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Campus
Gain real-work experience through internships and trainee programs with strategic entry-level opportunities.
Our Benefits
The importance of caring for one another, runs deep. It is at the heart of our healthcare and wellness programs, our retirement plans, all of our benefits. It's how we build rich, balanced lives for ourselves and our families, at work and at home.
Our Culture
From the very beginning, Quad has been defined by the people who work here. Our values, our skills, our creativity – it has all grown from those very first days in business, passed from worker to worker, built on the relationships – the trust – between us. All the presses, computers and technology; all the buildings; all the resources; none of it matters without the people who make Quad work.
