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Customer Account Manager

Apply Job ID 14103 Date posted Jun. 13, 2019 Location New Berlin, Wisconsin Full Time / Part Time Full time (FT)


As a worldwide marketing solutions partner our goal is to help our clients win every day. We use our data-driven, integrated marketing platform, with a strong foundation in print, to help clients reduce complexity, increase efficiency and enhance marketing spend effectiveness. We’ve built a rich history by believing in our people, allowing them to act like owners and take charge of their own success. Whether you’re an operator, sales representative, a graphic artist or a clinician, we’re all driven to perform at our best – for ourselves and our clients. We’re a company with a soul and a belief that we can always create a better way.

Quad In-Store is a Quad company that produces in-store signage, point of purchase displays and large-format graphics. We put our retail expertise, creativity and world-class printing and finishing capabilities to work for our customers. We also integrate other Quad solutions to help our customers develop multichannel campaigns that capture attention and drive sales.

Job Description

Quad/Graphics is currently seeking a Customer Account Manager for our Quad In-Store facility in       New Berlin. The job duties for this position include, but are not limited to:

  • Plan and coordinate overall production of customer requirements, from receipt of order through final shipment.
  • Ensure projects are managed correctly, efficiently, and according to schedule.
  • Effectively communicate with sales and customers.
  • Create detailed production tickets, press layouts, packing and fulfillment instructions.
  • Requisition materials including substrates, hardware and dies.
  • Serve as liaison from sales and the customer to various operational areas including but not limited to Scheduling, Purchasing, Prepress, Press, Finishing, Kitting, Fulfillment and Distribution.
  • Manage vendor relationships on behalf of the customer providing end to end solutions.
  • Assist in trouble shooting and monitoring job progress through final invoice.

Education and Experience:

  • HS diploma or equivalent and 1 to 3 years of experience in large format printing, distribution, corrugate, and/or finishing.
  • Proficient in Microsoft Office Tools (Outlook, Word, Excel) and office equipment.
  • Demonstrated project management experience.
  • Must be self-motivated, detail oriented, and possess good follow-up skills and excellent communication and organizational skills.

General characteristics of the successful candidate include:

  • Qualified candidate must have a general understanding of the print process.  Experience in a Point of Purchase (POP) manufacturing environment strongly preferred.
  • The ability to manage multiple tasks and priorities in a fast-paced environment and balance a number of Customer Accounts.
  • Excellent communication skills, both written and verbal.  Proficiency in math applications.
  • A self starter requiring little day-to-day direction. 
  • Has the ability to work both independently and collaboratively.  Able to thrive in a team environment.
  • Previous estimating experience in a print environment a plus.

Additional Company Information:
We offer excellent benefits to eligible employees, including 401(k) and profit sharing plans, holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.  The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace


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