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Direct Mail Account Support Executive

Apply Job ID 15586 Date posted Oct. 17, 2019 Location New York, New York Full Time / Part Time Full time (FT)


As a worldwide marketing solutions partner our goal is to help our clients win every day. We use our data-driven, integrated marketing platform, with a strong foundation in print, to help clients reduce complexity, increase efficiency and enhance marketing spend effectiveness. We’ve built a rich history by believing in our people, allowing them to act like owners and take charge of their own success. Whether you’re an operator, sales representative, a graphic artist or a clinician, we’re all driven to perform at our best – for ourselves and our clients. We’re a company with a soul and a belief that we can always create a better way.

The Onsite Account Support Executive is responsible for partnering with the Sirius team members (customer) on strategizing the right business offerings for; both new and existing programs. The Onsite Account Support Executive will foster a strong customer relationship to understand the customers need and translate to the best solution.

Job Description

Quad/Graphics is currently seeking a DM Print Management Consultant for our on-site customer facility in New York, NY. The job duties for this position include, but are not limited to:

  • Serve as main point of contact on Direct Marketing campaigns and liaison between the Manager of Brand/Procurement/Print Production and other team members by facilitating as project manager to drive these campaigns to successful completion. 
  • Build project plans to hit key milestone deliverables from estimating to shipping.  This includes day-to-day customer contact, management of all details related to ongoing projects, account development (sales) and ownership of overall brand and account strategy.
  • Provide local support for sales, design and production.
  • Effectively communicate with sales and project coordinators.
  • Work within an overall account team, and be responsible for leading all efforts related to fostering a strong business partnership between assigned customer and the Direct Marketing team.
  • Serve as liaison from sales and the customer to various operational areas including but not limited to Customer Service, Estimating, Design Innovation, Scheduling, Purchasing, Prepress, Press, Finishing, and Distribution.
  • The ability to read, write and comprehend complex projects and be a pro-active problem “preventer” as well as a dynamic problem “solver”.

Education and Experience:

  • Bachelor’s Degree or equivalent and 2+ years of experience in direct mail industry.
  • Proficient in Microsoft Office Tools (Outlook, Word, Excel) and office equipment.  Strong excel knowledge is a must.
  • Minimum of 2 years’ experience in Customer Service, Account Management or equivalent role.
  • Must be self-motivated, detail oriented, and possess good follow-up skills and excellent communication and organizational skills.

General characteristics of the successful candidate include:

  • Qualified candidate must have a general understanding of the print process.
  • The ability to manage multiple tasks and priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • A self starter requiring little day-to-day direction. 
  • Has the ability to work independently and collaboratively.  Able to thrive in a team environment.

Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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