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Medical Receptionist

Apply Job ID 19098 Date posted Apr. 01, 2021 Location Newport News, Virginia Full Time / Part Time Full time (FT)

Quad/Graphics

Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. We’re proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.

QuadMed is seeking a dynamic Medical Receptionist to support the front desk of our Newport News, VA clinic! The Medical Receptionist is part of the team dedicated to providing comprehensive, accessible care and superior evidence-based medicine through innovative practices focusing on wellness and prevention. The Medical Receptionist provides support with daily activities of a medical office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler.

Schedule: 4-10 hour days; 6:45am to 6:00pm; alternating Saturdays 8:00am to 12:00pm with a consitent day off during the week

Key Responsibilities

  • Front desk reception
  • Greets patients, answers phones, takes concise telephone messages and schedules appointments
  • Provides patient with all necessary registration forms, and gives instructions on completion of forms.
  • Processes, codes, and completes insurance claims forms
  • Uses communication skills with proper medical terminology
  • Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
  • Arranges for hospital admissions and outside referrals
  • Performs other position related duties as assigned
  • Purchases and maintains supplies and equipment
  • Maintains confidentiality of patient PHI and adheres to all HIPAA regulations

Qualifications
Education

  • High School diploma or equivalent

Experience

  • Receptionist and/or healthcare industry experience strongly preferred

Knowledge, Skills & Abilities:  

  • Excellent customer service skills required 
  • Ability to be a team player, detail oriented, accurate, and efficient 
  • Strong communication and interpersonal skills 
  • Ability to work in a fast-paced environment and work well under pressure 
  • Ability to be patient, possess compassion and uphold HIPAA standards 
  • Medical Terminology preferred

Additional Company Information 
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. 
QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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