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Account Support Executive

Apply Job ID 12726 Date posted Apr. 04, 2019 Location Northbrook, Illinois Full Time / Part Time Full time (FT)

Quad/Graphics

As a worldwide marketing solutions partner our goal is to help our clients win every day. We use our data-driven, integrated marketing platform, with a strong foundation in print, to help clients reduce complexity, increase efficiency and enhance marketing spend effectiveness. We’ve built a rich history by believing in our people, allowing them to act like owners and take charge of their own success. Whether you’re an operator, sales representative, a graphic artist or a clinician, we’re all driven to perform at our best – for ourselves and our clients. We’re a company with a soul and a belief that we can always create a better way.

The Onsite Account Support Executive role is responsible for partnering with our Customer to strategize the right business offerings for both new and existing programs. The Onsite Account Support Executive will foster a strong customer relationship to understand the customers need and translate it into the best solution. 

KEY RESPONSIBILITIES
  • Partner with our team to win new business as well as, expand and/or renew existing business 
  • Build customer relationships to understand the needs within their business model
  • Translate customer specifications; work with internal partners to craft and design creative solutions
  • Lead business team meetings with key stakeholders/executives both internal and external
  • Consult with the customer on business strategy for print and marketing solutions
  • Provide pricing and schedules to meet clients budgetary needs
  • Assist in the strategic and administrative development of multi-year proposals, contracts and renewals when applicable
  • Serve as a change agent both internally and externally to meet ever changing business goals and objectives
  • Collaborate with Marketing and Sales in the development of customer presentations, reports and communications
  • All other duties as assigned 
JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

  • Five years’ experience in customer service, account management general knowledge of the print industry and process preferred
  • Ability to work independently, multi-task and balance a number of projects
  • Ability to successfully analyze problems, drawing valid conclusions and make recommendations
  • Proficient in Microsoft Excel
  • Excellent written and verbal communication skills 
  • High School Diploma or GED. Bachelor’s degree preferred 
  • Positive attitude toward change and process improvement

Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace  

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