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Customer Account Coordinator

Apply Job ID 17949 Date posted Sep. 30, 2020 Location Pewaukee, Wisconsin Full Time / Part Time Full time (FT)

Quad/Graphics

Careers across Quad are defined by a rich legacy of passionate people driven by innovation and motivated to find a better way. Here, you're empowered to own the results of your work and walk in the shoes of our clients to better understand their business. Our values have guided us from day one, creating an intense pride in knowing that every day is an opportunity to thrill our clients, side-by-side with the larger community we all call Quad.

Quad is a leading global provider of print and media solutions, is currently seeking a Customer Account Coordinator to be based in our Pewaukee, WI facility. The Customer Account Coordinator will provide support to Customer Account team by assisting with daily administrative tasks that facilitate customer orders from start to finish. 

Responsibilities include, but are not limited to:

  • Perform accurate data entry of customer supplied order information and modify when needed while ensuring it is in the appropriate format for upload into necessary systems
  • Generate and distribute accurate documents (order details, instructions, etc.) for reference and use by the appropriate production team
  • Provide support on ERP Systems for other Customer Account Management team members
  • Inform Customer Account Management team on project/order updates and identify and escalate any missing requirements
  • Track customer orders and communicate any delays or issues to appropriate team members and areas
  • Coordinate and run basic customer reports
  • All other administrative support duties as requested and assigned

Qualifications

  • High School Diploma or GED required
  • One year of administrative experience preferred
  • Ability to work under general supervision and balance a number of priorities and tasks as well as work effectively among a team
  • Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
  • Good written and verbal communication skills
  • Possess good organizational and problem solving skills

Additional Company Information

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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