Health Center Manager

QuadMed is seeking a Health Center Manager for our Saratoga Springs, NY Health Center serving Quad/Graphics employees and their families. This position will also oversee our clinic in The Rock, GA. This position will actively manage the clinical operations of both centers with a focus on prevention and wellness to coordinate the care of patients in a health and wellness center setting. The position is primarily focused on managing staff to efficiently and effectively run the daily operations and identify and proactively address the unique issues within the practice.  

Schedule: Monday - Friday 6:00am to 3:00pm with some flexibility.

Key Responsibilities

• Responsible for all health and wellness center (HWC) management.  Foster teamwork and facilitate meetings as needed.  Facilitate continuous improvement systems throughout the health and wellness center
• Leads all health and wellness center Physicians, Advanced Practice Providers and relevant allied health staff. Leader responsibilities include talent acquisition, employee development, employee relations issues, scheduling, training, on-boarding, staff communication, and performance management
• Works closely with Operations Manager, other internal departments and HWC staff to deliver quality patient care aligned to the client service contract
• Communicates and ensures HWC is operating using current standardized workflows, SOPs, policies and best practices
• Monitors health and wellness center environment. Works with other departments to quickly resolve more involved, complex or systemic HWC issues; escalates appropriately and presents solutions to the Client Operations Manager 
• Compiles input and administers staff performance appraisals for direct reports.  Partners with Medical Directors and others as appropriate during performance appraisal process
• Completes more complex or involved incident investigations.  Carries out mitigating measures and inform other departments as needed
• Responsible for metrics management, and facility management, and labor checklist completion
• Understands and complies with all regulatory, procedural, and licensing requirements
• Oversees AAAHC HWC compliance. Actively participates in all audits and AAAHC surveys and preparation
• Serves on internal committees and special initiatives as needed
• Maintains EHR Super User status; provide Super User support to HWC team and others as needed.
• Works in the clinic as needed.  If clinical by training and education, performs all other responsibilities as described within respective job descriptions, consistent with licensure.  If no clinical education and training, perform daily front office and receptionist functions, as needed (e.g. registration, scheduling, etc.)
• Guiding the direction of the Clinical Quality Improvement studies to meet the needs of clinic operations and drive patient health and wellness
• Maintains inventory and monitors ordering of supplies aligning to budget
• Forecasts annual visit volume and staffing needs
• Travel will be required

Qualifications
Education: 

• Graduate from an accredited medical assistant program with AAMA certification; or Associates Degree in Nursing or closely related field required.  
• Bachelor's Degree in nursing or closely related field preferred.

Experience: 

• At least three (3) years of leadership experience (with direct reports) in healthcare setting
• Familiarity with practice management software and electronic medical records strongly preferred

Certificates, Licenses, Registrations:  

• CPR certification
• Current and valid license in the state of the position or compact state license, if LPN or RN

Knowledge, Skills & Abilities:

• People leadership-build a strong sense of common purpose aligning with mission and vision, across all work groups
• Strategic thinking and execution-identify key relationships outside of area of responsibility initiating and improving to attain area and organizational goals
• Relationship building-act as a trusted advisor and inspires confidence to support the objectives of QuadMed and client success
• Demonstrates reliability, maintains confidentiality
• Possesses excellent oral and written communication skills along with the ability to listen, understand and influence
• Project management- champion organizational innovation and improve innovation capabilities across the team
• Understands and supports the primary care physician model and have an overall knowledge of clinical services
• Ability to respond effectively and meet time deadlines and perform effectively and decisively under pressure. Must have a proven track record of being self-motivated and successfully managing multiple projects within deadlines
• Possesses strong computer skills including experience with MS Word, Excel and Power Point
• Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion