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Client Services Manager

Apply pin iconLocation Springfield, Missouri Job Category Communication & Affairs Business Unit (brand) Quad Date posted 10/07/2024 Job ID 31224
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

Ready to take the lead in delivering impactful, creative solutions for one of the most iconic brands in the outdoor industry? As a Client Services Manager working at Bass Pro Shops' Base Camp, you'll be at the heart of the action, managing high-profile creative projects, collaborating with top-tier marketing and creative teams, and shaping brand experiences that resonate with millions of outdoor enthusiasts. If you're a seasoned project manager with a passion for building client relationships and driving results, this is your opportunity to thrive in a dynamic, fast-paced environment.

What You’ll Do:

  • Be the Bridge: Serve as the main liaison between the Bass Pro Shops Brand Creative team and Quad’s internal teams, ensuring seamless communication and execution of large-scale, exciting projects that bring the brand’s vision to life.
  • Lead High-Impact Projects: From concept to completion, you'll manage multi-channel campaigns—across print, digital, photography/videography, and in-store signage—that reach Bass Pro’s loyal customer base.
  • Own the Strategy: Collaborate with the Associate Creative Director to develop strategic objectives, craft creative briefs, and set project goals, driving meaningful results for the brand.
  • Collaborate & Innovate: Work hand-in-hand with client brand and marketing teams, and Quad’s creative minds, ensuring that every project exceeds expectations and delivers on Bass Pro’s brand promise.
  • Drive Client Success: Foster long-term, growth-oriented partnerships by anticipating client needs, proactively improving processes, and ensuring timely, flawless execution of all deliverables.
  • Champion Excellence: Monitor quality and performance, ensuring that all projects meet the highest standards of creativity, strategy, and execution.

Why You’ll Love This Role:

  • Work with an Iconic Brand: You’ll have the unique opportunity to manage creative projects for Bass Pro Shops, a name that is synonymous with adventure, outdoor culture, and retail excellence.
  • Lead with Impact: As a key player in the Brand Creative team, you’ll influence the direction of creative campaigns that connect deeply with customers across multiple channels.
  • Collaborate with Top Talent: You’ll work closely with passionate creatives, marketing experts, and account leaders to bring fresh, bold ideas to life.
  • Grow & Thrive: You’ll enjoy the perfect blend of strategic thinking, hands-on project management, and client relationship building, with plenty of opportunities to develop your career.

What We’re Looking For:

  • Experienced Leader: You’ve got 6+ years of experience managing client relationships and leading projects in an agency or internal creative department, with a focus on retail or corporate marketing.
  • Strategic Mindset: You’re adept at translating client goals into actionable plans, developing briefs, and managing resources for maximum impact.
  • Master Communicator: With your strong verbal and written communication skills, you’ll effectively align both clients and internal teams around a shared vision.
  • Team Player: You have a knack for fostering collaboration and teamwork across multiple departments, driving results while maintaining a positive, proactive attitude.
  • Creative & Analytical: You bring a balanced approach to problem-solving, always ready to adapt, optimize, and innovate to meet evolving project needs.

What You’ll Gain:

  • Exciting Challenges: You’ll manage fast-paced, large-scale projects for a major brand, working in a creative, results-driven environment where no two days are the same.
  • Room to Grow: With opportunities to expand your leadership role, contribute to strategic planning, and make a lasting impact, you’ll be part of an innovative team that values growth and development.
  • A Vibrant Workplace: At Bass Pro Shops Base Camp, you'll be surrounded by a culture that values adventure, teamwork, and creative thinking. Your role will directly shape how the brand is represented to millions of customers nationwide.

#LI-AW1


We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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Quad recognizes that wellness is more than physical health. That’s why we offer comprehensive benefits that empower employees to build healthy, balanced lives at work and at home. From physical and mental health, to financial, family, and community wellness, we provide benefits and programs that help support employees’ overall well-being.

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