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Client Services Project Manager - On Site (Springfield MO)

Apply Job ID 25401 Date posted Mar. 09, 2023 Location Springfield, Missouri

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

Quad is seeking a Project Manager to manage multiple, complex brand projects from beginning to end. This position will be located onsite at Bass Pro Shops Headquarters in Springfield, MO. The Project Manager is responsible for managing the daily activities of projects, developing project plans, supporting client priorities and business needs, and collaborating with the service teams to deliver accurate and timely deliverables to the client.


Client Relations

  • Foster strong partnership with client teams to understand and support business needs 
  • Maintain solid understanding of client's brands, customer base, and product offering
  • Proactively drive client requests forward
  • Actively communicate project progress and deliver status reports to client
  • Assist client team in cross-department collaboration with stakeholders to acquire all relevant project information required to perform work
  • Be a driving force for positivity and excellence onsite with client teams

Project Management

  • Lead organization and facilitation of meetings with client and internal creative teams
  • Intake new job requests using industry tools and processes (strategy and creative briefs, hours reporting, project scope definition, milestone management, etc.)
  • Manage multiple, complex projects simultaneously
  • Identify process challenges and work with account leadership to solve
  • Influence and guide creative team on meeting client’s needs and expectations
  • Ensure deliverables and timelines are being met by internal teams

Account Management

  • Ability to understand and identify opportunities for continued overall account growth
  • Participate in client strategy, planning and concept meetings
  • Contribute to internal continuous improvement efforts
  • Perform client service communication and documentation protocols
  • Bring out-of-scope requests and new service opportunity to account leadership


  • Bachelor’s degree in marketing, business, communications, graphic or web design or equivalent work experience
  • Experience working with clients in a professional capacity
  • Strong understanding of consumer marketing and brand strategy
  • Ability to maintain and manage professional relationships
  • Aptitude to collaborate effectively with diverse creative team members
  • Ability to respond to changes in workflows and processes with agility
  • Proactive and disciplined time management approach
  • Strong organizational and problem-solving skills
  • Excellent verbal and written communication skills
  • Experience with standard software programs such as Microsoft Excel, Word, Power Point, etc.
  • Work experience in an agency or internal creative department 
  • Project management experience
  • Knowledge of change management strategies
  • Experience using Adobe’s Workfront as a project management tool

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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