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Account Service Representative

Apply Job ID 17218 Date posted May. 20, 2020 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)


Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. We’re proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.


This role, in partnership with the COM’s (Client Operations Managers), work to develop, strengthen and maintain client relationships, provide quality service, address and solve client problems/issues. ASR’s must demonstrate a thorough understanding of client needs, QuadMed’s tools/processes and products/solution, and applying tactical execution skills to fulfill our client’s needs; aid the client in recognizing additional opportunities to manage population health. Responsible for aligning QuadMed’s core competencies with client’s goals and objectives. This position is responsible for the day to day relationship with the client. ASR’s must also coordinate a collaborative relationship with internal account team & coordinate weekly or bi-weekly communication to coordinate client asks and expectations to insure completion.


Foster and manage client relationships

•Develop and manage relationships with brokers, consultants, and vendors as appropriate and assigned by the regional account manager or supervisor, in partnership with COM’s

•Develop strategy and framework to collaboratively engage clients in creating joint solutions that delivers on strategy

•Collaborate with implementation and COM’s on new client schedules, programs and goals 

•Coordinates eligibility, schedules, and health and wellness center programs

•Performs analysis to answer client questions and concerns. Coordinates resolution to open Client Action Log items. Relays status to clients, team members and stakeholders as appropriate

•Data analytics, identifying variance, trends, and opportunities for business and development  

•Responsible for monthly, quarterly, and annual client report data validation, preparation and development  

•Client invoice review and modification. B03 is the process QM follows to amend invoices

• Responsible for book of business management up to $1M  

•Working knowledge of Salesforce  

• Familiarity with Epic reporting  

• Initiation of client Amendments following KIS process  

• Manage client eligibility file and monitor for changes/errors that may impact business  

•Responsible for meeting Performance Guarantees related to report timeliness  


Appropriate education and/or experience may be substituted on an equivalent basis


•Bachelor's degree in business or health services administration or related field is required 


•Minimum 3 years relevant experience in client service required; experience in health care/health plans preferred.

•Salesforce and Epic experience preferred  

Knowledge, Skills & Abilities:  

•Ability to make sound and logical judgments as it pertains to budgets, contracting, negotiating and communicating with clients 

•Strong interpersonal, written, and oral communication skills

•Ability to facilitate discussion and collaborate with teams

•Detail oriented

•Understands health and wellness center operations and is able to execute on strategies, budgets and execute on deliverables

•Understands industry and healthcare trends to set 1/3/5-year key account plans for client

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. In select states, patient care is provided by an independent physician-owned corporation.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. 

Drug Free Workplace


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