Account Service RepresentativeApply Job ID 17218 Date posted May. 20, 2020 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)
GENERAL PURPOSE OF JOB
Foster and manage client relationships
•Develop strategy and framework to collaboratively engage clients in creating joint solutions that delivers on strategy
•Collaborate with implementation and COM’s on new client schedules, programs and goals
•Performs analysis to answer client questions and concerns. Coordinates resolution to open Client Action Log items. Relays status to clients, team members and stakeholders as appropriate
•Data analytics, identifying variance, trends, and opportunities for business and development
•Responsible for monthly, quarterly, and annual client report data validation, preparation and development
•Client invoice review and modification. B03 is the process QM follows to amend invoices
• Responsible for book of business management up to $1M
•Working knowledge of Salesforce
• Familiarity with Epic reporting
• Initiation of client Amendments following KIS process
• Manage client eligibility file and monitor for changes/errors that may impact business
•Responsible for meeting Performance Guarantees related to report timeliness
•Bachelor's degree in business or health services administration or related field is required
•Salesforce and Epic experience preferred
•Ability to make sound and logical judgments as it pertains to budgets, contracting, negotiating and communicating with clients
•Strong interpersonal, written, and oral communication skills
•Ability to facilitate discussion and collaborate with teams
•Understands health and wellness center operations and is able to execute on strategies, budgets and execute on deliverables
•Understands industry and healthcare trends to set 1/3/5-year key account plans for client
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Practice health care with a focus on quality, not quotas. Forge relationships with patients and lead the rest of your care team to do the same.
Make an impact on patients by providing comprehensive care with a strong focus on prevention and improved population health management.
Practice a one-on-one model of caregiving that gets patients back to optimal function inconsistently fewer visits than the national average.
Patient relationships begin with our care team. We drive to make patients the focus of our care. And care team professionals are a very important part of that.
Positively affect the health of populations and see results. We have positions ranging from sales and marketing to IT, finance and operations.