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Business Process Strategist

Apply Job ID 13920 Date posted May. 31, 2019 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)


Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.
The Business Process Strategist will gain a complete understanding of the clients’ processes, strategies and challenges through a business discovery audit and then manage and deliver solutions and services that will meet their business objectives.  

In order of importance
  • Develop relationships with clients, including publishers, retailers and brands, to identify the critical business issues, areas of improvement and to establish transformation plans and teams.  
  • Present Quad as a credible consulting organization and create a compelling reason to change.
  • Create workflow and strategy, providing expectation outlines and scope of the project. 
  • Manage the business discovery audit process; Manage audit schedules, gather team members for updates and progress reports to be provided to the client
  • Apply industry and business knowledge, technological insight, market trends and case studies through lean/sigma methods providing tailored and differentiated solutions that clearly demonstrate Quad/Graphics’ value proposition.
  • Present recommendations to Client that meet agreed upon scope and objectives of engagement.  
  • Take ownership of deliverables related to the audit, identify transformation opportunities and design and implementation solutions that improve efficiency and effectiveness through process reengineering, technology and continuous improvements.  
  • Ensure appropriate governance and monitor project progress, budgets, risks and issues to ensure timelines and deliverables are met.  
  • Manage communications with client and all internal stakeholders.
  • Ensure regular communication to the Executive Director Business Process Strategy to share scope and progress of engagement.

The scope of our engagements will encompass the following Quad Graphics offerings: Creative, Interactive Print, Quad Med, Photography, Imaging, Facilities Management, Video, Data Analytics, Workflow Solutions, Digital Publications, Distribution, Marketing Services, E-mail, Custom Press, Direct Mail, Production Services, Packaging, Media Planning and Placement, and In-Store Marketing.

Appropriate education and/or experience may be substituted on an equivalent basis

  • Bachelor’s degree in marketing, advertising, project management or equivalent required.  MBA a plus.
  • Minimum of 10 years’ experience in conducting operations assessments, identifying transformation opportunities, designing solutions, creating transformation roadmaps, implementing target operating models, managing change as well as gathering and analyzing data, developing models, supporting the monitoring and reporting of progress on projects, managing project risks and issues and tracking project deliverables and results
  • Marketing operations, strategy, systems experience in large retail, catalog, publishing organizations
  • Must have previous project management experience with a high degree of skill in the operating competencies including: planning the scope, scheduling assignments of the project, informing internal employees of their roles and responsibilities and clarifying the scope with the customer
  • Ability to overcome both internal and external obstacles and competence in both organizational positioning and interpersonal skills
  • Must be able to effectively communicate and articulate themselves by means of verbal and written communication to high-level executives
  • Skilled in negotiating and conflict management skills
  • Possess organizational and political savvy
  • Possess analytical and quantitative skill set
  • Proficient in workflow mapping, value stream mapping and marketing automation tools
  • Understanding of Six Sigma/Lean Methodology Approach to process improvement
  • Technical knowledge of systems and connections needed to implement workflow solutions 

Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace  


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