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Condition Management Care Coordinator

Apply Job ID 25238 Date posted Jan. 24, 2023 Location Sussex, Wisconsin

Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

QuadMed is seeking a Condition Management Care Coordinator to join our Chronic Care Management Team with the Quad Family Health Center in Sussex, WI serving Quad/Graphics employees and their dependents. The Condition Management Care Coordinator provides support to QuadMed’s Chronic Condition Management program through active outreach to eligible participants with particular focus on engagement of highest risk individuals.

Schedule: 20 hours/week; flexible schedule but must be available to work within the clinic hours, 7:00am - 6:00pm. 

Key Responsibilities

  • Proactive outreach for program compliance and other wellness/population health initiatives as directed
  • Promotes and explains the CCM program to patients and assists with scheduling patient appointments
  • Completes telephonic touch point visits to patients as directed by the Certified Diabetes Care and Education Specialist (CDCES)
  • Assists with coordination and promotion of CDCES site visits to off-site clinics
  • Works with Clinical Quality Lead in the review of educational materials and resources available to program participants
  • Responsible to update and manage CCM SharePoint 
  • Pulls reports re: CCM risk stratification and program participation as directed
  • Supports department conferences: scheduling, creates reports and completes documentation
  • Assists with enrollment and tracking of participation at all locations with CCM
  • Manages vendor relationships and handles procurement of supplies 
  • Assists with diabetes related technology and software programs
  • Updates clinical records in the EMR, including lab results and medication review
  • Reviews patient charts for compliance with program criteria and eligibility.
  • May perform clerical support duties including faxing and scanning and other duties, as assigned



  • High School Diploma or equivalent 
  • Graduate of an accredited Medical Assistant program or accredited LPN school with a valid license preferred 


  • Minimum 3 years of demonstrated clinical experience
  • Experience in Chronic Conditions strongly preferred

Knowledge, Skills & Abilities:  

  • Excellent communication skills; both written and verbal, with proven organizational and facilitation ability
  • Strong team player with ability to be a self-starter professional who can work independently and proactively toward program improvement
  • Must be proficient in Microsoft Office including Word, Outlook, and Excel, with ability to adapt and use other applications
  • Experience working in an EMR system
  • Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion

Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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