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Health Center Manager- Wisconsin

Apply Job ID 13074 Date posted Apr. 02, 2019 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)

Quad/Graphics

Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. We’re proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.

GENERAL PURPOSE OF JOB

This position will actively manage the clinical operations of single site or multiple centers with a focus on prevention and wellness to coordinate the care of patients in a health and wellness center setting. The position is primarily focused on managing staff to efficiently and effectively run the daily operations and identify and proactively address the unique issues within the practice. 
KEY RESPONSIBILITIES
  • Oversee all health and wellness center staffing responsibilities including talent acquisition, employee development, employee relations issues, scheduling, training, on-boarding, staff communication, and performance management.
  • Facilitate continuous improvement systems throughout the health and wellness center.
  • Administer all staff performance evaluations and compiling input for the performance appraisal process for providers.
  • Work closely with staff to deliver quality patient care aligned to the client service contract.
  • Solve day to day issues and escalates appropriately to the Client Operations Manager.
  • Responsible for ordering and maintaining all clinic supplies at appropriate levels.
  • Monitor health and wellness center environment and works with other departments to quickly resolve any issues.
  • Responsible for metrics management, facility management, patient incidents, and labor checklist completion
  • Understand and comply with all regulatory, procedural, and licensing requirements
  • Complete incident reports as needed and providing assistance regarding investigations and the resolution of complaints.
  • Maintain and actively participate in all audits and AAAHC surveys and preparation.
  • Travel may be required
JOB REQUIREMENTS
Education:
  • High School Diploma or equivalent
  • Graduate from an accredited college/university with a degree in nursing, business, or a related field
Experience:
  • At least 3 years of previous leadership experience (with direct reports) in healthcare setting
  • Familiarity with practice management software and electronic medical records strongly preferred
Certificates, Licenses, Registrations: 
  • CPR certification required for those with a nursing degree
Knowledge, Skills & Abilities:
  • People leadership-build a strong sense of common purpose aligning with mission and vision, across all work groups.
  • Strategic thinking and execution-identify key relationships outside of area of responsibility initiating and improving to attain area and organizational goals
  • Relationship building-act as a trusted advisor and inspires confidence to support the objectives of QuadMed and client success.
  • Possess excellent oral and written communication skills along with the ability to listen, understand and influence.
  • Project management- champion organizational innovation and improve innovation capabilities across the team
  • Understand and support the primary care physician model and have an overall knowledge of clinical services and the ability to evaluate overall clinical services as it relates to operations, revenue, quality, care delivery, and compliance required.
  • Ability to respond effectively and meet time deadlines and perform effectively and decisively under pressure. Must have a proven track record of being self-motivated and successfully managing multiple projects within deadlines.
  • Possess strong computer skills including experience with MS Word, Excel and Power Point.
Additional Company Information:
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. In select states, patient care is provided by an independent physician-owned corporation.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. 
Drug Free Workplace


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