IT Site AnalystApply Job ID 16609 Date posted Jan. 28, 2020 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)
Focused on the support, maintenance and operations of IT systems and related technologies. Provide 24/7 support to assigned areas. Responsible for having a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas. Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely and dependable communication with team assistance as needed.
Responds to level II support issues 24x7 through call tracking software
Supports, configures and maintains all IT hardware and software including network, server and telephony infrastructure
Manages IT assets within inventory system
Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure
Coordinates and plans day-to-day work tasks
Produces and maintains documentation/SOPs for implementation
Mentors technical skill set of Site Analyst I
Has ability to act as primary contact for a site
Associates or Bachelor’s degree in related field or equivalent IT experience
1-3 years of experience in IT field
Strong written, verbal and interpersonal communication skills
Possesses highly developed troubleshooting and logical problem solving skills
Strong understanding of infrastructure
Advanced customer service skillset
Additional Company Information
We offer excellent
benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Drug Free Workplace
Categories at a glance
Explore available opportunities by job type, click each to learn more.
Develop sales strategies to help solve our clients’ challenges and grow their business.
Concept and design compelling campaigns and products for leading retailers, publishers and brand marketers.
Develop plans to buy and schedule media to support clients' marketing objectives from print to digital media and broadcast.
Gain real-work experience through internships and trainee programs with strategic entry-level opportunities.
Make an impact in strategic administrative roles that include information technology (IT), accounting, legal and marketing.
Make quality print products in a highly automated and technologically advanced environment.
Be part of a team that drives our success.
Electrical & Mechanical
Be a problem solver and join a team that ensures our facilities, offices and equipment are running efficiently.
Manage client relationships and their projects from within a facility, creative studio or in the client’s on-site location.