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MA/LPN Outreach Coordinator

Apply Job ID 22511 Date posted May. 19, 2022 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)


Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

QuadMed is seeking an MA/LPN Outreach Coordinator to join our team in Sussex, WI supporting Quad/Graphics employees and their families. The MA/LPN Outreach Coordinator is a critical component in providing patient education, facilitating services necessary that are outside and inside of the Health Center, provides patient follow-up to ensure care was provided and is effective and supports the Providers. This individual will track and maintain accurate documentation of the coordination in the patient’s medical record.

Schedule: Monday - Friday 7:00am to 4:00pm or 8:00am to 5:00pm

Key Responsibilities

  • Utilizing appropriate customer service skills in all encounters with patients, parent and/or guardian, professional contacts and employees.
  • Using strong communication skills and phone presentation during all interactions.
  • Contacting patients, parent and or guardian to schedule appropriate visits to meet specific patient needs.
  • Reviewing charts to identify care gaps that will need to be addressed during the visit.
  • Protecting patient information under HIPAA laws.
  • Receiving and conveying messages electronically.
  • Working the assigned list of patients who are in need of outreach and successfully scheduling appointments to close gaps in care.
  • Establishes proactive outreach opportunities to increase patient health and outcomes and to assist in future care coordination.
  • Performs clerical support duties including faxing, scanning and data entry.
  • Coordinatres, organizes and performs follow up tasks for Multi-Disciplinary Care Conferences

Appropriate education and/or experience may be substituted on an equivalent basis


  • Graduate from an accredited Medical Assistant Program, or a graduate from an approved nursing program with an associate degree or equivalent 
  • If LPN, current license in Wisconsin or compact licensure required


  • Minimum one (1) year outpatient care experience required.
  • Minimum 2 years outreach coordination wellness program promotion experience preferred

Knowledge, Skills & Abilities:  

  • Excellent communication skills; both written and verbal, with proven organizational and facilitation ability.
  • Strong team player with ability to be a self-starter professional who can work independently and proactively.
  • Ability to make a large volume of quality outbound calls per work session.
  • Ability to run, monitor and appropriately manage reports.
  • Must be proficient in Microsoft Office including Word, Outlook, and Excel
  • Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion

Company Overview 

Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.

Additional Company Information 
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. 

QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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