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Operational Excellence Specialist

Apply Job ID 16333 Date posted Jan. 06, 2020 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)


Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. We’re proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.


The role of the Operations Excellence Specialist is to facilitate and support administrative and clinical process improvements and project management across the entire business unit.  Plans, coordinates, and successfully implements projects from conception through project definition, planning, and implementation in collaboration with physicians, clinical staff, and administrative leaders.  Identifies and assists new and enhancement opportunities for QuadMed to achieve operational efficiencies and strategic initiatives.  Coordinates and supports all aspects of small to moderately complex projects or phases of larger projects. 

Essential Functions:
  • Facilitates continuous improvement initiatives at the business unit and clinic level.
  • Effectively use and teach others on Lean & Continuous Improvement Methodologies.
  • Performs financial, operational and/or clinical analysis to identify process improvement and enhancement opportunities.
  • Assists in the development of business plans for financial justification of operational efficiency initiatives and new services and programs.
  • Assists in the planning and successful implementation of QuadMed projects, or independently leads projects, to achieve operational efficiencies for services and programs in new and existing health and wellness centers. Collaborates with physicians, clinical staff, administration, and stakeholders on all stages of project and planning and implementation.
  • Develops and maintains mechanisms to evaluate the progress and outcomes of clinic operation efficiency initiatives and the success of individual projects. 
  • Maintains compliance with federal, state, and local regulatory agencies.  
  • Assists in the successful implementation of policies and procedures
  • Additional tasks as assigned

  • Bachelor’s Degree Required in Health Care Administration or related field; equivalent experience would be considered.

  • Preferred experience working in the application of Lean, Six Sigma, or CI Methodology
  • Strong time management, organizational skills and attention to detail
Certificates, Licenses, Registrations
  • Preferred Green Belt certification

Knowledge, Skills & Abilities:
  • Intermediate to advanced Microsoft Office skills in Excel, PowerPoint and Visio are required
  • Must be a team player with excellent communication skills, presentations skills, facilitation and instructor training skills and the ability to multitask
  • Skills in methodical thinking skills, organization, and analyzing current and future state processes and process enhancement plans
  • Knowledge of financial and operational analysis to effectively identify successful projects. Skills in designing project goals and creating project plans which includes research, identifying milestones, and resource allocation plans
  • Success in effective decision-making, problem solving, creativity, leadership initiative, and interpersonal skills
  • Excellent oral and written communication skills to interpret, present, and lead projects in coordination with various clinical and administrative leaders
  • Travel may be required for learning opportunities and facilitation 
  • Ability to interface professionally with all levels of management, and the ability to work with multiple personality types to facilitate cooperation both within the company and with clients.

Additional Company Information:

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. In select states, patient care is provided by an independent physician-owned corporation.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. 
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