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Operational Excellence Lead

Apply Job ID 16333 Date posted Jan. 06, 2020 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)


Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. We’re proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.


The role of the Operations Excellence lead is to facilitate and support continuous improvement and project management across the entire business unit.  Plans, coordinates, and successfully implements projects from conception through project definition, planning, and implementation in collaboration with physicians, clinical staff, and administrative leaders.  Identifies and assists new and enhancement opportunities for QuadMed to achieve operational efficiencies and strategic initiatives.  Coordinates and supports all aspects of small to moderately complex projects or phases of larger projects. 

Essential Functions: 
  • Partners with leaders to develop an Operational Excellence and Best Practice Roadmap to use in the deployment of strategic objectives
  • Explore and implement a variety of best practices and standardized processes to ensure operational efficiency and scalability. 
  • Ensure successful definition and execution of large, cross-functional improvement initiatives tied to annual strategic priorities and metrics
  • Chairs Process Improvement team for operations and develops operational leaders to learn how to manage large projects and initiatives
  • Directly supports health and wellness centers to achieve strategic deployment objectives by conducting on-site workshops and providing guidance
  • Begins to introduce lean concepts and tools into operations to achieve greater operational excellence
  • Develops and maintains mechanisms to evaluate the progress and outcomes of clinic operation efficiency initiatives and the success of individual projects.  Recommends and executes appropriate changes to achieve optimal results.
  • Identifies and shares best practices across the different health and wellness center locations
  • Works as a “thought leader” to define current state situation, assess gaps in process/capabilities/talent, and assist in development of the future state in line with strategic plans
  • Strategically and tactfully determine resolutions to issues as they arise without direction. Resolves and/or escalates issues in a timely fashion. Manages risks and mitigations accordingly.
  • Create a collaborative, consultative work environment, with teams and workgroups cross-organizationally and cross-functionally.
  • Facilitate the development and implementation of detailed reports to keep key stake holders up to date on progress, issues and outcomes.
  • Maintains compliance with federal, state, and local regulatory agencies.  Complies with AAAHC standards.
  • Responsible for gathering quarterly assessments to ensure quality and compliance per clinic location
  • Ability to benchmark metrics to exhibit improvement
  • Quarterly review of operational objectives  
  • Bachelor’s Degree Required in Healthcare Administration or related field.
  • Demonstrated success in leading complex cross functional improvement people, process, and change
  • Experience in Lean and Continuous Quality Improvement
  • Excellent communication, presentation, and facilitation skills
  • Experience creating a client and patient-focused environment
  • Proven facilitation, negotiation and change management skills
  • Experience with direct application and ownership of the strategy deployment process
  • Ability to travel up to 25%
  • Strong time management, organizational skills and attention to detail.
  • Ability to interface professionally with all levels of management, and the ability to work with multiple personality types to facilitate cooperation both within the company and with clients.
  • Prior leadership experience preferred  
 Certificates, Licenses, Registrations: 
  • Green Belt preferred
  • Lean, Six Sigma experience preferred 
 Knowledge, Skills & Abilities:   
  • Intermediate to advanced Microsoft Office skills in Excel, PowerPoint and Visio are required
  • Must be a team player with excellent communication skills, presentations skills, facilitation and instructor training skills and the ability to multitask
  • Skills in methodical thinking skills, organization, and analyzing current and future state processes and process enhancement plans
  • Knowledge of financial and operational analysis to effectively identify successful projects. Skills in designing project goals and creating project plans which includes research, identifying milestones, and resource allocation plans
  • Success in effective decision-making, problem solving, creativity, leadership initiative, and interpersonal skills
  • Excellent oral and written communication skills to interpret, present, and lead projects in coordination with various clinical and administrative leaders
  • Travel may be required for learning opportunities and facilitation 
Additional Company Information:

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. In select states, patient care is provided by an independent physician-owned corporation.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. 
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