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System Administrator

Apply Job ID 16895 Date posted Feb. 25, 2020 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)

Quad/Graphics

Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. We’re proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.

The System Administrator primarily focuses on maintaining QuadMed’s systems, assisting end-users with routine system inquiries and providing customer service using basic knowledge of organization systems, policies and procedures.  Additionally, the System Administrator will be asked to support security related initiatives as defined by HITRUST and other regulatory requirements.


KEY RESPONSIBILITIES

  • Work closely with internal teams on customer impacting issues in a Tier III escalation capacity

  • Develop and maintain operational and management procedures

  • Support software and hardware teams during system upgrades

  • May lead upgrade activities at times

  • Implementation of security tools, standards, policies and procedures as defined and directed by the Manager of Information Security

  • Monitoring and auditing of security logs, and reports as defined by the Manager of Information Security

  • Active participation in the ongoing analysis of system security with a focus on process improvement and security solution effectiveness

  • Creation, publishing and monitoring of system dashboards

  • System capacity planning

  • Make recommendations for system upgrades

  • Define, configure and integrate QuadMed systems into an alerting and monitoring strategy

  • Assist in architectural and system design activities

  • Participate in High Availability and D/R related strategy planning and support

  • Assist in the development and evolution of alerting and monitoring strategies to stay in step with the needs of the business and customers

  • Keep current with emerging technology and industry trends and participate in strategy planning and other innovative activities as needed

JOB REQUIREMENTS

  • Bachelor’s or Associate Degree in related field.

  • At least 6 years working in a technology field or healthcare IT related field with 2 of those years working in a System Administrator or similar role. Appropriate education and/or experience may be substituted on an equivalent basis

  • Working knowledge of Microsoft Windows Server and SQL database server

  • Working knowledge of server virtualization solutions including VMware and Hyper-V

  • Knowledge of network, storage and server monitoring tools

  • Knowledge of Citrix environment

  • Strong knowledge of troubleshooting techniques – problem diagnostics, understands steps and appropriate resources for solutions

  • Strong organizational, analytical, and quantitative skills and has the ability to diagnose problems and develop suitable solutions

  • Strong customer service focus and commitment

  • Ability to work in cross-functional teams and with a variety of groups including management and executive level partners

  • Ability to be meticulous in all aspects of the job and work within deadlines

  • Ability to work independently, be well-organized, work well under pressure, exercise sound judgment, and be flexible and cooperative

  • Preferred Knowledge, Skills & Abilities:

  • Experience with Windows Server security and Active Directory security

  • Experience working with or supporting controls defined by industry standards such as HiTrust and SSAE 16 SOC2

  • Experience defining, documenting and implementing policies and procedures

Additional Company Information

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad/Graphics is an equal employment opportunity employer. The company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace


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