System AdministratorApply Job ID 17135 Date posted Mar. 17, 2020 Location Sussex, Wisconsin Full Time / Part Time Full time (FT)
The System Administrator primarily focuses on maintaining QuadMed’s systems, assisting end-users with routine system inquiries and providing customer service using basic knowledge of organization systems, policies and procedures. Additionally, the System Administrator will be asked to support security related initiatives as defined by HITRUST and other regulatory requirements.
Work closely with internal teams on customer impacting issues in a Tier III escalation capacity
Develop and maintain operational and management procedures
Support software and hardware teams during system upgrades
May lead upgrade activities at times
Implementation of security tools, standards, policies and procedures as defined and directed by the Manager of Information Security
Monitoring and auditing of security logs, and reports as defined by the Manager of Information Security
Active participation in the ongoing analysis of system security with a focus on process improvement and security solution effectiveness
Creation, publishing and monitoring of system dashboards
System capacity planning
Make recommendations for system upgrades
Define, configure and integrate QuadMed systems into an alerting and monitoring strategy
Assist in architectural and system design activities
Participate in High Availability and D/R related strategy planning and support
Assist in the development and evolution of alerting and monitoring strategies to stay in step with the needs of the business and customers
Keep current with emerging technology and industry trends and participate in strategy planning and other innovative activities as needed
Bachelor’s or Associate Degree in related field.
At least 6 years working in a technology field or healthcare IT related field with 2 of those years working in a System Administrator or similar role. Appropriate education and/or experience may be substituted on an equivalent basis
Working knowledge of Microsoft Windows Server and SQL database server
Working knowledge of server virtualization solutions including VMware and Hyper-V
Knowledge of network, storage and server monitoring tools
Knowledge of Citrix environment
Strong knowledge of troubleshooting techniques – problem diagnostics, understands steps and appropriate resources for solutions
Strong organizational, analytical, and quantitative skills and has the ability to diagnose problems and develop suitable solutions
Strong customer service focus and commitment
Ability to work in cross-functional teams and with a variety of groups including management and executive level partners
Ability to be meticulous in all aspects of the job and work within deadlines
Ability to work independently, be well-organized, work well under pressure, exercise sound judgment, and be flexible and cooperative
Preferred Knowledge, Skills & Abilities:
Experience with Windows Server security and Active Directory security
Experience working with or supporting controls defined by industry standards such as HiTrust and SSAE 16 SOC2
Experience defining, documenting and implementing policies and procedures
Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad/Graphics is an equal employment opportunity employer. The company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The company also prohibits harassment of applicants and employees based on any of these protected categories.
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