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Account Support Executive

Apply Job ID 20894 Date posted Oct.. 22, 2021 Location Remote Full Time / Part Time Full time (FT)

Quad/Graphics

Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.

The Onsite Account Manager is responsible for partnering with our Customer to strategize the right business offerings for; both new and existing programs. Overseeing a project from conception through handoff to production facility. This position will warrant travel and/or relocation based on Client location and business need.  The Onsite Account Manager will foster a strong customer relationship to understand the customer’s need and translate to the best solution.

KEY RESPONSIBILITIES

  • Build relationships to understand customer’s business model and specifications; partnering to win, renew, and/or expand existing business.
  • Provide pricing and schedules as requested by the client, assist with budgeting and forecasting needs.
  • Translate customer specifications through creative solutions byway of collaboration with subject matter experts at Quad/Graphics, Inc.
  • Test creative solutions to ensure they work within the platform.
  • Lead business team meetings with key stakeholders/executives to obtain buy-in when needed.
  • Serve as a client liaison both internally and externally as business needs change and processes adjust to support those needs.
  • Collaborate with Marketing and Sales in the development of customer presentations, reports and communications
  • Coordinate with internal business partners to create streamline and efficient process flows
  • All other duties as assigned


Qualifications:

  • High School Diploma or GED. Bachelor’s degree preferred
  • Five years’ experience in print related customer service, account management, or inside sales preferred
  • Ability to work independently, multi-task, and maintain organization in a quick turn, fast paced environment.
  • Ability to successfully analyze problems, draw valid conclusions and make recommendations
  • Excellent verbal and written communication skills
  • Proficient in Salesforce and Microsoft Office Excel
  • Print industry and process knowledge


Additional Company Information:

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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