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Client Services Director, Retail Media

Apply pin iconLocation United States Job Category Communication & Affairs Business Unit (brand) Quad Date posted 07/18/2024 Job ID 30763
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The Client Services Director, Retail Media, will support the onboarding, maintenance and growth of the In-Store Connect by Quad (ISCQ) program within multiple assigned retail clients.

This individual will work in partnership with the SVP and VP of Strategic Retail Initiatives, any external sales and promotion partners and key client stakeholders (e.g., Chief Digital Officer, merchandising leaders, etc.) to help oversee the management and execution of the ISCQ program.

Responsibilities: 

  • Own Quad’s relationship with each assigned retailer once relationship is solidified.
  • Help manage the in-store network by working closely with the retailer’s leadership team and stakeholders to ensure proper alignment with retailer’s weekly go-to-market plans.
  • Ensure proper mix of products to maximize available ISCQ media inventory.
  • Work with third-party sales and promotion partners to align promotions and messaging across channels to enhance the customer experience.
  • Work with the ISCQ Content Management team to ensure smooth hand-off of creative direction, messaging strategies and brand assets for retail-centric content to run on the ISCQ platform.
  • Manage sales and EBITDA for assigned retailer accounts through five basic requirements:
    • Retain retail partnership
    • Grow account through increased services and revenue
    • Improve profitability and EBITDA
    • Support and help grow sales of the ISCQ platform within each retailer
    • Increase Quad's equity and worth as a partner supplier/company
  • Assist with strategic account and message planning for ISCQ platform within each identified retailer account; this includes sales plans, retention and growth targets and sales forecasting process. 
  • Build and maintain client relationships with mid and senior-level executives.
  • Develop long-term client partnerships that results in a mutually beneficial, growth-oriented business and working relationship.
  • Influence to provide opportunities to educate the client on Quad services. 
  • Assist in developing presentations for prospective clients, including QBRs, RFPs and proposals.
  • Ensure client is satisfied with performance of our ISCQ Team and level of service. 
  • Act proactively to manage the business effectively.
  • Keep management informed regularly of events/issues that could impact client relationship.
  • Think strategically and tactically to meet client needs, to improve current services and to deliver new services.
  • Serve as the liaison between client and respective internal teams.
  • Ensure staff adheres to established processes and procedures to deliver timely and accurate services.
  • Oversee the development of estimates for new projects within establishing pricing guidelines'

Qualifications: 

  • Bachelor’s degree in advertising, communication, marketing or related field required or the equivalent. (MBA a plus)
  • Minimum 10 years of experience in account management, with at least 8 years of management experience required
  • Knowledge of retail media and in-store media.
  • Knowledge/experience of the grocery industry.
  • Successful track record of leading teams to meet and exceed goals and objectives. 

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We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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