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Client Technology - Transition Specialist

Apply Job ID 21030 Date posted Nov.. 16, 2021 Location Remote Full Time / Part Time Full time (FT)

Quad/Graphics

Careers across Quad are defined by a rich legacy of passionate people driven by innovation and motivated to find a better way. Here, you'll discover roles that provide the chance to help transform our business while overseeing our vast technology infrastructure. We leverage technology to help our clients and employees succeed, while providing firsthand service and support. Our values have guided us from day one, creating an intense pride in knowing that every day is an opportunity to thrill our clients, side-by-side with the larger community we all call Quad.

The Transition Specialist works with Solutioning, Product Management, our customer, and all related parties internally or externally to lead successful transitions from complex legacy platforms. This role will be particularly critical to reduce business cost and risk to Quad and its clients.   

KEY RESPONSIBILITIES

The Transition Specialist will be responsible for:

  • Execute in a team responsible for converting clients from a legacy platform(s) to strategic platform(s).  
  • Transition may be as minimal as a simple client configuration of existing software or may be as robust as multiple new development efforts that integrate with upstream client functions and downstream Quad production, distribution and analytics services. 
  • Support agile projects that focus on aligning strategic platform features with legacy features to development user stories
  • Assist in the development of tools to assist client transition such as workflow mapping, swimlane mapping, systems diagrams, personas and RACIs to clarify process, roles and responsibilities of the future state. 
  • Coordinate beta and live testing of end to end systems prior to production
  • Troubleshoot and course correct system imperfections
  • Assist in the execution of the plan to ensure a clean handoff from implementation to “run the business” team
  • Collaboration between solutioning, development, product management and “run the business team”. 
  • Provide internal and external training where appropriate, in conjunction with solutioning and product management 
  • Perform project management, including schedule creation and management, cost management, resource management, and client relationship management. 
  • Develop strong relationships with clients during transition to new platform
  • Analyze test results and recommending modifications to the applications to meet project specifications
  • Contribute in building prototypes – bringing concepts to initial implementations – including design, coding to testing

JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis

  • Bachelor degree in Business Administration,  Information Technology, Computer Science, Information Systems or Management Information Systems 

Experience: 

  • Minimum 2 years of delivery experience covering planning and mobilization, experience with Solution Planning and Deal Shaping for technical solutions for Retail Marketing vertical, delivering Enterprise, Commercial, Off-The-Shelf software to a large customer base and solutions experience including estimating, configuration, costing, sourcing and client interfacing/selling (RFI/RFP, Orals/Workshops)
  • Minimum of 1 year designing test solutions for complex software applications, collecting business requirements, creating business/technical requirements, and developing use case/sequence diagrams
  • Client facing experience
  • 1 year collaborating with multiple teams in software development, application delivery, QA, and support
  • Experience with or understanding of platforms such as Teradata, Percolate, Siebel, SAS, Aprimo, Bynder, Brand Maker, Workfront a plus
  • Experience with wire framing tools such as Visio, Balsamiq, etc.

Additional Company Information 

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. 

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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