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IT Product Specialist

Apply Job ID 18219 Date posted Nov. 10, 2020 Location Remote Full Time / Part Time Full time (FT)


Careers across Quad are defined by a rich legacy of passionate people driven by innovation and motivated to find a better way. Here, you'll discover roles that provide the chance to help transform our business while overseeing our vast technology infrastructure. We leverage technology to help our clients and employees succeed, while providing firsthand service and support. Our values have guided us from day one, creating an intense pride in knowing that every day is an opportunity to thrill our clients, side-by-side with the larger community we all call Quad.

The product specialist works directly with the product manager to establish priorities for a given software platform.  They will take the product vision and strategic direction from the product manager and create development roadmaps to meet client expectations.  They will also coordinate application testing and implementation.


The Product Specialist will be responsible for:

  • Translating client requirements into digital technology solutions
  • Developing technical architectures, blueprints and product configurations for the client as part of the sales cycle/pre-sales cycles.
  • Responsible for creation and integration of Digital technology solutions for clients
  • Translates complex functional, technical and business requirements into architectural designs
  • Work closely with development teams throughout the SDLC process from ideation/scoping to final delivery
  • Work closely with client side stakeholders in understanding their needs, building SOW’s around the needs, and managing schedules throughout the development process
  • Test out new products that have been developed before presenting them to clients and have final responsibility in training and rollout of the product
  • Be available at required hours to help support product development and launch when working at various time zones
  • Aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions for product development, deployment and delivery
  • Provides business input for technology roadmap
  • Delivery Lead in providing technical guidance in the analysis, design, testing and deployment of retail marketing domain applications to assure products are defect free and compliant with technical specifications 
  • Provide necessary definition, development, and deployment of the product QA strategy and address all phases of product development, preparation and delivery of test approach, release plan, and functional/technical specifications documents 
  • Perform project management, including schedule creation and management, cost management, resource management, and client relationship management.
  • Analyze test results and recommending modifications to the applications to meet project specifications
  • Develop new IT frameworks, delivery approaches and methods and championing them with our clients and within Quad


Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor degree in Information Technology, Computer Science, Information Systems or Management Information Systems


  • Minimum 3 years of delivery experience covering planning and mobilization, experience with Solution Planning and Deal Shaping for technical solutions for Retail Marketing vertical, delivering Enterprise, Commercial, Off-The-Shelf software to a large customer base and solutions experience including estimating, configuration, costing, sourcing and client interfacing/selling (RFI/RFP, Orals/Workshops)
  • Minimum of 1 year designing test solutions for complex software applications, collecting business requirements, creating business/technical requirements, and developing use case/sequence diagrams
  • 2 years managing and collaborating with multiple teams in software development, application delivery, QA, and support
  • Experience with or understanding of platforms such as Teradata, Percolate, Siebel, SAS, Aprimo, Bynder, Brand Maker, Workfront is strongly desirable
  • Strong experience with wire framing tools such as Visio, Balsamiq, etc.

Additional Company Information:

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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