Salesforce Administrator

The Salesforce Administrator is responsible for the configuration, administration, and implementation of continuous improvements to our Salesforce platform.  You will gather requirements and feedback, recommend and design scalable best practice solutions and implement business initiatives.  You should be comfortable with change management and governance and have the ability to communicate, prioritize, and manage all aspects of a Salesforce project. 

Responsibilities

• Collaborate with and support stakeholders to define and prioritize requirements and use cases.
• Manage architecture improvements including but not limited to customization of objects, fields, record types, and page layouts.
• Proactively analyze the Salesforce platform design/workflows to identify opportunities for efficiency, scalability, automation, etc.  
• Translate requirements into user stories and partner with IT team on implementation.
• Assist in configuring and testing platform functionality within Quad’s business applications. 
• Liaise between business/user group representatives and system development personnel during development efforts.
• Create and manage project plans; monitor project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Effectively drive projects to completion and implementation.
• Investigate, troubleshoot, and resolve user issues with the Salesforce platform
• Drive data management to improve Salesforce data quality, implementing rules and automation as needed.
• Collaborate with other systems/business teams to understand possible integration of related applications and develop related strategic plans.
• Stay up to date on Salesforce platform enhancements and features and apply them to our org.
• Ensure proper documentation is in place, including functional specifications.  Create and distribute user facing release notes.
• Provide guidance on platform methods and best practices.

Basic Qualifications

• Salesforce Administrator Certified
• 3+ years of experience with customization on the Salesforce Lightning platform which should include the creation of Salesforce Lightning Apps., Lightning components, Lightning page layouts, permission sets, profiles, custom fields, and formula fields.
• 3+ years of Microsoft Suite experience
• Efficient knowledge of Microsoft Azure for creating and prioritizing user stories with IT.
• Ability to work with data integration (Experience with Oracle, LinkedIn Navigator, ZoomInfo, and/or Dun and Bradstreet (D&B) is preferred)
• Problem-solving and root cause identification skills 
• Advanced verbal and written communication skills
• Advanced project management skills
• Agile methodology background

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Additional Company Information  
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations, and more. 

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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