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Sr. Digital Strategist, Social Media

Apply Job ID 20216 Date posted Jul.. 26, 2021 Location Remote Full Time / Part Time Full time (FT)

Quad/Graphics

Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.

The Sr. Digital Strategist, Social Media will lead strategic development and tactical initiatives across our client base, serving as lead social media counsel (within the Strategy & Activation team) to account staff and external clients. As part of the Strategy & Activation team, the Strategist will support growth of both organic and new business opportunities within the social media space. Primary responsibilities include strategic planning / growth of client social media activation within the multichannel marketing ecosystem, internal education across the organization on innovation and opportunity within the social arena, knowledge sharing and internal communications with the expectation to drive social media adoption making it a core competency of the organization. Additionally, the strategist will help clients define KPIs and continuously refine the strategy based on results by analyzing and reporting on the effectiveness of campaigns. The successful Strategist will provide a high level of service to assigned accounts by acting as the liaison between the vendors and the client and internal teams, and by navigating the complexities of (digital) social media advertising to provide a seamless, accurate, and accountable media experience.

Responsibilities:

  • Counsel external clients on social media strategies; manage and maintain web and social media content calendars and campaigns.
  • Nurture social media communities through daily monitoring, publishing and engagement.
  • Identify content trends on digital initiatives drawing on your knowledge of copywriting, video and graphic design, and social media channel nuances and audience behavior.
  • Assist in development of social media strategy and recommendation and helping with elements of client presentations.
  • Ability to communicate (and educate) the role of social media within a connections strategy.
  • Compile and analyze content performance (both qualitative and qualitative insights) and recommend high level growth opportunities for social media buys.
  • Ability to communicate digitally with a high level of precision to reflect the brand persona in a timely manner with the ultimate goal of fostering brand loyalty and grow affinity.
  • Understand and embrace the expectation that social media operates outside of traditional business hours.
  • Ability to use online listening, curating, publishing and measurement platforms and tools effectively.
  • Evaluate and monitor the quality and performance of all services provided to the client(s) by Quad.
  • Monitor campaign performance through regular delivery reporting, ensuring buys are properly executed and troubleshoot issues that arise
  • Collaborate with leadership and peers to develop solutions that will enhance our operational efficiency, tools, and systems, and improve current workflows
  • Represent Quad Media to vendor reps to analyze value and applicability of media vehicles/tactics for plan consideration

Qualifications:

Certificates, Licenses, Registrations: 

  • Hands-on expertise with Facebook/Instagram, Snapchat, Twitter, Pinterest, LinkedIn, TikTok and Twitch
  • Proficient user of digital ad trafficking tools (Campaign Manager)
  • Certificates in Google Ads, Google Marketing Platform, Google Analytics, The Trade Desk Edge, Facebook Blueprint, Microsoft Ads and /or IAB Digital Media Planning & Buying a plus


Knowledge, Skills & Abilities: 

  • Bachelor’s degree (communications, marketing, advertising, or business)
  • Minimum 6 years of experience including: retail marketing, corporate marketing department and / or advertising agency.  A minimum 2-3 years of experience with social media, community management, copywriting, email, digital storytelling, mobile and technology solutions.
  • Understanding of the digital / social media landscape with a focus on the evolving consumer use, privacy regulations and targeting capabilities.
  • Familiarity and/or proficiency with publisher-side tools.
  • Experience against various media buying strategies: self-service, managed buyer, partner negotiations.
  • Experience with social media platform management tools.
  • Strong understanding of social media copywriting, editorial calendars, content ideation and mapping, brand persona, and customer service.
  • Expertise in identifying and forecasting emerging trends in the digital content space.
  • Ability to convert and implement strategic plans into tactical ones.
  • Strong analytical capabilities with aptitude for determining the optimal ways to setup, deliver, troubleshoot, and QA campaigns.
  • Entrepreneurial spirit with a strong desire to grow the offering from the ground-up.
  • Ability to “tell a story” and present well-considered ideas and solutions through well-thought-out presentations with meaningful facts, insights and visuals.
  • Ability to work well within a fast-paced, team oriented environment.
  • Superior oral and written communication skills; focused on fostering strong, collaborative relationships.
  • High comfort level leading brainstorms and ideation and filling up whiteboards.
  • Ability to inform, educate and influence staff to support goals and objectives.
  • Ability to work with a team to think strategically and act tactically in order to align Quad's services with customer needs.
  • Understanding of marketing strategy, creative, photography/videography, print production, media and digital.
  • Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.

Additional Company Information:

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.  Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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