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Customer Account Manager

pin iconLocation: West Allis, Wisconsin

Job Category Customer Service & Contact Center Operations Business Unit (brand) Quad Date posted 06/17/2024 Job ID 30743
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The Customer Account Manager is responsible for optimizing the customer and company strategies across the platform to achieve all objectives and outcomes. This role will perform independent analysis of customer and company marketing strategies and leverage company solutions to drive the customer’s brand. 

Key Responsibilities

  • Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer specific approaches
  • Optimize company strategy across platform to achieve all company objectives and outcomes
  • Conduct independent analysis of the customer’s specifications in order to leverage the company solutions to drive customers brand and marketing strategies.
  • Drive company strategies through all deliverables
  • Develop and cultivate customer relationships for a mutually beneficial business partnership
  • Apply specialized knowledge of all aspects of print and marketing services to make autonomous operational decisions (For example: Shift work between locations, Adjust Print Specifications, Shut/Start Production Equipment and Job Engineering)
  • Uses independent discretion to negotiate solutions that impact Customers general business operations 
  • Track profitability; conduct internal and external business reviews to optimize the marketing strategies for both the customer and Quad
  • Manage vendor relationships on behalf of the customer providing end to end solutions
  • Consult and educate on overall print business 

Job Requirements

  • Education: High School diploma required. Bachelor’s degree preferred.
  • Experience: 3 years’ experience in customer service or print environment preferred 

Knowledge, skills and ability

  • Ability to work independently, multi-task and balance a number of Customer Accounts
  • Ability to successfully analyze problems, drawing valid conclusions and make recommendations
  • Ability to travel in and out-of-state to customers for onsite consultation
  • Proficient with math applications 
  • Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
  • Excellent written and verbal communication skills 
  • Strong knowledge of print industry and processes 

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

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