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Clinical Quality Coordinator

Apply Job ID 19046 Date posted Mar. 18, 2021 Location Wisconsin Full Time / Part Time Full time (FT)


Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. We’re proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.

QuadMed is seeking a Clinical Quality Coordinator to join our Quality team in Sussex, WI. This is a professional position that is responsible for numerous administrative functions within the QuadMed Clinical Quality Team. The incumbent will become the primary authority on the organization’s Patient Satisfaction processes and ensuing operations. The position will also provide the administrative oversight for multiple committees including the Quality and Safety Committee and contribute extensively to shared team responsibilities involving Incident reporting, Quality Improvement Studies, Monthly Team Newsletter, Peer Review, Location Risk Assessment, and Survey activities.

Key Responsibilities 
Patient Satisfaction Surveys

  • Performs on-going maintenance and improvement of hosted Patient Satisfaction Survey (PSS) processes
  • Performs thoughtful analysis of data to identify recurring or outlier patterns to enhance overall patient experience
  • Consults with location clinic leadership to comprehensively discuss both routine and as-needed PSS results
  • Collaborates in development of corrective action and preventative action plans
  • Disseminates findings and leads workgroup discussions of patient satisfaction projects and programs. 

Committee Oversight

  • Gives organizational structure for several workgroups including meeting scheduling, document collection and distribution, and meeting facilitation

Administrative support functions

  • Provide as-needed status updates on credentialing using team service cloud functionality 
  • Facilitates compliance tracking of peer review reports, communications, appendices or supplemental reviews
  • Assisting with survey activities to ensure that the facility maintains accreditation, certification and licensure
  • Contribute to the development of risk assessment plans and mitigation
  • Assist in the development of inspection readiness activities and support regulatory inspections as needed
  • Participate in cross-functional project or program level meetings to provide Clinical Quality recommendations
  • Coordinates production and distribution of monthly inter-organization newletter 


  • Bachelor’s Degree in a healthcare or business related field (Nursing, health care administration, health sciences, etc.)


  • Minimum of three (3) years of experience in a health and wellness professional setting 
  • Analyzing and interpreting and presenting healthcare related data  
  • Primary care experience a plus

Certificates, Licenses, Registrations:  

  • Just Culture training/certification preferred 
  • CPHQ certification preferred

Knowledge, Skills & Abilities:  

  • Exceptional organizational skills
  • Knowledge of Patient Satisfaction software services (Sullivan Luallin, ideally) 
  • Superior skills in Microsoft Office applications (specifically Word, Excel and Power Point)
  • Knowledge of performance improvement methodologies
  • Able to handle multiple demands simultaneously
  • Knowledge of electronic health records (Epic knowledge a bonus)
  • Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion

Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. 
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. 
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