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Systems Analyst II

Apply Job ID 20775 Date posted Oct. 05, 2021 Location Wisconsin Full Time / Part Time Full time (FT)

Quad/Graphics

Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. We’re proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.

QuadMedical is seeking an Systems Analyst II to join our growing IT Team! The Systems Analyst II focuses on maintaining QuadMed’s systems, assisting end-users with routine system inquiries and providing customer service using basic knowledge of organization systems, policies and procedures.  Additionally, the Systems Analyst II will be asked to support security related initiatives as defined by HITRUST and other regulatory requirements.

Key Responsibilities

  • Mentors technical skill set of Systems Analyst I
  • Supports, configures and maintains all QuadMed servers and enterprise software including EHR, LIS, pharmacy, and patient engagement infrastructure 
  • Work closely with internal teams on customer impacting issues in a Tier III escalation capacity
  • Support software and hardware teams during system upgrades
  • May lead upgrade activities at times
  • Implementation of security tools, standards, policies and procedures as defined and directed by the Manager of Information Security
  • Monitoring and auditing of security logs, and reports as defined by the Manager of Information Security
  • Active participation in the ongoing analysis of system security with a focus on process improvement and security solution effectiveness
  • Creation, publishing and monitoring of system dashboards
  • System capacity planning
  • Make recommendations for system upgrades
  • Define, configure and integrate QuadMed systems into an alerting and monitoring strategy
  • Assist in architectural and system design activities
  • Participate in High Availability and D/R related strategy planning and support
  • Assist in the development and evolution of alerting and monitoring strategies to stay in step with the needs of the business and customers
  • Keep current with emerging technology and industry trends and participate in strategy planning and other innovative activities as needed
  • Coordinates and plans day-to-day work tasks
  • Coordinates and plans individual projects as assigned
  • Produces and maintains documentation/SOPs for implementation

Qualifications
Appropriate education and/or experience may be substituted on an equivalent basis

Education:  

  • Bachelor’s or Associate Degree in related field.

Experience:  

  • Minimum 4 years working in a technology field or healthcare IT related field.

Certificates, Licenses, Registrations:

  • Completed Epic certification in ECSA

Required Knowledge, Skills & Abilities:  

  • Working knowledge of Microsoft Windows Server OS
  • Working knowledge of server virtualization solutions including VMware and Hyper-V
  • Knowledge of network, storage and server monitoring tools
  • Knowledge of Citrix environment
  • Highly developed troubleshooting techniques and logical problem solving
  • Strong organizational, analytical, and quantitative skills and has the ability to diagnose problems and develop suitable solutions
  • Advanced customer service focus and commitment
  • Ability to work in cross-functional teams and with a variety of groups including management and executive level partners
  • Ability to be meticulous in all aspects of the job and work within deadlines
  • Ability to work independently, be well-organized, work well under pressure, exercise sound judgment, and be flexible and cooperative
  • Strong understanding of infrastructure

Preferred Knowledge, Skills & Abilities:

  • Experience with Windows Server security and Active Directory security
  • Experience working with or supporting controls defined by industry standards such as HiTrust and SSAE 16 SOC2
  • Experience defining, documenting and implementing policies and procedures

Additional Company Information 
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. 
QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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