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Customer Account Manager

Apply Job ID 12530 Date posted Feb. 28, 2019 Location Woburn, Massachusetts Full Time / Part Time Full time (FT)

Quad/Graphics

Careers across Quad are defined by a rich legacy of passionate people driven by innovation and motivated to find a better way. Here, you're empowered to own the results of your work and walk in the shoes of our clients to better understand their business. Our values have guided us from day one, creating an intense pride in knowing that every day is an opportunity to thrill our clients, side-by-side with the larger community we all call Quad.

The Customer Account Manager is responsible for optimizing the customer’s strategy across the platform to achieve all customer objectives and outcomes. This role will perform independent analysis of customer marketing strategies, leveraging company solutions to drive customer’s brand.

Responsibilities:
  • Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer specific approaches
  • Conduct independent analysis of the customer’s specifications in order to leverage the company solutions to drive customers brand and marketing strategies.
  • Develop and cultivate customer relationships for a mutually beneficial business partnership
  • Apply specialized knowledge of all aspects of print and marketing services to make autonomous decisions on behalf of the customers (For example: Shift work between locations, Adjust Print Specifications, Shut/Start Production Equipment and Job Engineering)
  • Uses independent discretion to negotiate solutions that impact Customers general business operations
  • Track profitability; conduct routine internal and external business reviews to make recommendations to optimize the marketing strategies for both the customer and Quad
  • Manage vendor relationships on behalf of the customer providing end to end solutions
  • Consult and educate on overall print business
Qualifications:
  • Ability to work independently, multi-task and balance a number of Customer Accounts
  • Ability to successfully analyze problems, drawing valid conclusions and make recommendations
  • Ability to travel in and out-of-state to customers for onsite consultation
  • Proficient with math applications
  • Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
  • Excellent written and verbal communication skills
  • Strong knowledge of print industry and processes

Additional Company Information:


We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. 

The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace

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