As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB
The primary role of the Associate Project Manager Client Services is for direct client contact and overall coordination of the client’s visual merchandising projects, as assigned by the Client Services Supervisor. The Associate Project Manager Client Services will be in continual communication with the client through email, phone and in-person conversations to understand all details of their projects. He/she should have the ability to thoroughly communicate the details of a project to the various service departments of Quad to provide the lowest and most accurate pricing available. 

KEY RESPONSIBILITIES

• Responsible for day-to-day tactical execution of visual merchandising print projects and tactical communication with the client
• Assist in trafficking projects between Client Service, production and client cross-functional partners to seek proper approvals
• Develop and manage project timelines and tasks list
• Assume responsibility over basic administrative duties for each project
• Coordinate and work on multiple projects simultaneously
• Collect project specifications from the client and accurately communicate those specifications to internal and external departments 
• Review all estimates received from internal departments for accuracy 
• Keep supervisor aware of project status on a weekly basis 
• Quickly learn how to use internal project tracking software to ensure that all internal parties and the client are meeting schedule dates 
• Communicate with internal and external stakeholders
• Attend meetings as directed by the Client Services Supervisor
• Assist in any other project assignments as approved through the Client Services Supervisor
• Work with all support departments to execute the duties and requests of the Client Services team on behalf of their client’s objectives and support other agency activities on an as-needed basis
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Identify process challenges and work with internal leadership to solve 
• Manage relationships with client-designated print vendors; including quote requests, project status meetings, tracking and invoice management
• Follow up with client-designated print vendors to ensure shipments reach stores and warehouse as contracted
• Obtain estimate approvals from authorized Ulta stakeholders prior to commencing orders
• Manage inventory replenishment and reporting, including generation of reprint orders and removal of obsolete items; ensuring metadata is accurate for store ordering
• Partner with client stakeholders to create, maintain and optimize production grids based on specifications, requirements and standards as defined by the client
• Follow up with brand partners on past due artwork and samples
• Investigate and resolve store support tickets in ServiceNow (ticketing system for field support)
• Partner with client category owners to assist in Graphic Library management and maintenance
• Conduct annual inventory analysis to ensure only active graphics are live at the warehouse
• Other duties as assigned by Quad leadership

JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree in advertising, communication, marketing or related field required.

Experience: Minimum 1-2 years’ experience in account or project coordination preferred

Knowledge, Skills & Abilities:

• Must be computer literate with proficiency with MS Word, Excel, PowerPoint, Outlook and the ability to learn new computer systems
• Ability to speak, read and write in the English language 
• Strong verbal and written communication skills
• Ability to learn proprietary software
• Understanding of retail structure and operations
• Knowledge of print and in-store marketing 
• Strong organizational skills with attention to detail
• Effective time-management and prioritization skills
• Desire to accept mentoring and guidance in an effort to grow skill set
• Familiarity with Monday.com, CrossCap, ServiceNow, Workfront and PowerBI preferred

Employees can be expected to be paid an annualized salary range of $50,000-$75,000, based on variations in knowledge, skills, experience and market conditions.

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