General Purpose of Job: 

The Manager, Web Experience, Software Engineer is a strategic, hands-on leader responsible for the execution and advancement of web and application development across the Rise Web Development team. This role is a blend of technical oversight, team leadership, and cross-functional collaboration—ensuring the delivery of modern, scalable, and user-centered web experiences for our clients. The ideal candidate brings deep development expertise, a passion for emerging technologies, and a strong orientation toward coaching and scaling high-performing development teams.

Key Responsibilities: 

• Own technical delivery of all web, ecommerce, and mobile solutions, ensuring excellence in execution, scalability, and on-time delivery.
• Lead and mentor a cross-functional development team across front-end, back-end, architecture, and DevOps disciplines.
• Partner closely with UX, PM, Media, and Analytics teams to shape holistic digital solutions that drive client performance and impact.
• Translate business goals and client requirements into technical roadmaps and scalable architectures.
• Support and evolve development standards, reusable code libraries, and automated workflows to increase velocity and quality.
• Lead technical discovery, platform selection, estimation, and architecture definition during early phases of client engagements.
• Promote collaboration between development and business analyst resources to ensure requirements are actionable, testable, and scalable.
• Provide architectural guidance across a range of technologies including CMS platforms (Kentico, Sitecore), ecommerce platforms (Shopify), front-end frameworks (React, Vue, Angular), and cloud services (AWS, Azure).
• Oversee CI/CD pipelines, version control, and automated testing infrastructure to improve quality and accelerate releases.
• Ensure technical performance and scalability of deployed applications, proactively managing risk, security, and site reliability.
• Help define talent needs, grow the development practice, and lead hiring, upskilling, and retention efforts.
• Contribute to the overall CX team vision, ensuring Development is integrated across strategy, design, and optimization workstreams.

Education:

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical discipline—or equivalent professional experience

Experience: 

• 7+ years experience building highly-scalable interactive web applications.
• Demonstrated success managing full lifecycle web, ecommerce, and/or mobile development projects for high-profile clients.
• Strong background in building full-stack solutions using modern front-end frameworks (React, Angular, Vue.js) and back-end technologies (C#, Java, PHP).
• Expertise with CMS platforms such as Kentico, Sitecore, or similar enterprise-level systems.
• Experience with ecommerce platforms like Shopify and integrating third-party services and APIs.
• Proven track record of building scalable architectures, managing DevOps processes (CI/CD, automated testing, deployment pipelines), and maintaining production-level applications.
• Adept at working in both Agile and Waterfall environments, with a focus on team velocity, code quality, and delivery excellence.
• Familiarity with cloud services and infrastructure (Azure, AWS) and security best practices.
• Strong people management experience, including mentoring developers, conducting performance reviews, and scaling teams.
• Excellent collaboration and communication skills with the ability to translate technical information into business value.

Certificates, Licenses, Registrations:

• Relevant technical certifications (e.g., Microsoft Certified: Azure Developer Associate, AWS Certified Developer, Kentico/Sitecore Developer certification) 
• Scrum, Agile, or other project management/process certifications are a plus but not required.

Knowledge, Skills & Abilities:

• Deep knowledge of full stack development, object-oriented programming, and microservices architecture.
• Ability to make architectural decisions based on performance, scalability, and user experience needs.
• Experience working collaboratively in a matrixed environment with product, design, analytics, and media teams.
• Strong project scoping, time estimation, and resource planning capabilities.
• Proven ability to work independently and as part of a team—filling gaps, unblocking obstacles, and ensuring smooth project delivery.
• Passionate about continuous learning, emerging technology, and building future-forward digital experiences.
• Familiar with accessibility standards and inclusive design principles.
• Strong understanding of agile product development life cycles and iterative design.
• Experience working with tools like Figma, Jira, GitHub, SharePoint, Azure DevOps, and similar platforms.