General Purpose of Job:  
The Product Specialist will be responsible for implementation and support of software platforms as well as guide their development. This position will report to a Product Manager. Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad and interact with Quad’s customers regularly.

Key Responsibilities: 
•    Implementing software platforms with customers, including training users
•    Supporting platforms after implementation
•    Collecting and analyzing feedback from customers and other team members to shape roadmap and features
•    Working with developers to ensure that deadlines are met and quality is excellent
•    Assisting with the discovery process at customers
•    Providing documentation for software platforms
•    Coordinating with other Quad teams who serve the same customers

Job Requirements: 
Education:
•    Bachelor’s degree or equivalent experience

Experience: 
•    Minimum of 2 years of experience in management, operational leadership, product management or project management
Knowledge, Skills & Abilities:
•    Ability to work independently with minimal direction 
•    Strong project management skills
•    Strong oral, written, and presentation skills
•    Background in software development preferred
•    Experience in Agile methodologies and frameworks preferred
•    Proficiency with Microsoft Office Suite (especially Excel), and Adobe Creative Suite preferred