Field Technician Service Coordinator
Apply Job ID 30270 Date posted Apr. 24, 2024 Location Morrisville, North Carolina
GENERAL PURPOSE OF JOB
The Field Technician Service Coordinator at Quad is a dynamic role focused on ensuring the effective execution and maintenance of in-store media displays and advertising materials within a variety of retail environments. This position serves as a crucial link between Quad and its retail partners, ensuring that marketing campaigns are successfully implemented and maintained to the highest standards. The ideal candidate will be responsible for coordinating with various teams, managing on-site installations, and ensuring compliance with both Quad's standards and those of our retail partners.
KEY RESPONSIBILITIES
- Campaign Implementation: Coordinate the installation and maintenance of in-store media displays, applicable networking equipment, traffic counting devices, and advertising materials in accordance with planned marketing campaigns.
- Quality Control: Support technicians during regular site visits to ensure all displays are in excellent condition and meet the quality standards of Quad and its clients.
- Vendor Management: Liaise with external vendors and contractors to ensure timely and effective execution of in-store media projects.
- Communication: Maintain constant communication with operations leaders, co-workers, and clients to update them on campaign progress and address any concerns or issues promptly.
- Reporting: Provide detailed reports on campaign status, including installation progress, maintenance issues, and overall effectiveness of in-store displays. Update and maintain applicable service request tickets in accordance with Quad process
- Problem Solving: Address any on-site issues or discrepancies, ensuring they are resolved quickly and efficiently.
- Budget Management: Assist in managing budgets for installations and maintenance, ensuring cost-effectiveness and adherence to financial constraints.
- Team Collaboration: Work closely with internal teams, such as marketing, sales, and creative, to ensure alignment of in-store campaigns with broader marketing objectives.
- Training and Compliance: Ensure compliance with all health and safety regulations during installations and maintenance. Provide training and guidance to new team members or vendors on Quad's standards and procedures. Document new installation and maintenance guides in accordance with approved Quad processes.
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Four-year College degree in Business Operations, IT, or Project Management preferred.
Experience: 3-5 years in field operations installation, service, or technical support preferred. 3-5 years digital signage implementation preferred.
Certificates, Licenses, Registrations: Network+, A+ preferred.
Knowledge, Skills & Abilities:
- Strong written and oral skills
- Ability to adapt internal and customer communications based on the audience
- Strong project/resource management skills
- Strong background in monitoring tools and applications for troubleshooting
- Personal Computer proficiency in Business Applications
- Excellent communication, motivation, and problem-solving skills
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Categories at a glance
Explore available opportunities by job type, click each to learn more.
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Sales
Develop sales strategies to help solve our clients’ challenges and grow their business.
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Creative
Concept and design compelling campaigns and products for leading retailers, publishers and brand marketers.
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Media
Develop plans to buy and schedule media to support clients' marketing objectives from print to digital media and broadcast.
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Client Services
Manage client relationships and their projects from within a facility, creative studio or in the client’s on-site location.
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Corporate
Make an impact in strategic administrative roles that include information technology (IT), accounting, legal and marketing.
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Manufacturing
Make quality print products in a highly automated and technologically advanced environment.
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Drivers & Logistics
Create customized distribution solutions to move freight on-time, every time, delivering on customers' needs.
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Electrical & Mechanical
Be a problem solver and join a team that ensures our facilities, offices and equipment are running efficiently.
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Campus
Gain real-work experience through internships and trainee programs with strategic entry-level opportunities.
Our Benefits
The importance of caring for one another, runs deep. It is at the heart of our healthcare and wellness programs, our retirement plans, all of our benefits. It's how we build rich, balanced lives for ourselves and our families, at work and at home.
Our Culture
From the very beginning, Quad has been defined by the people who work here. Our values, our skills, our creativity – it has all grown from those very first days in business, passed from worker to worker, built on the relationships – the trust – between us. All the presses, computers and technology; all the buildings; all the resources; none of it matters without the people who make Quad work.