Senior Technical Writer/Documentation Specialist

As a Senior Technical Writer/Documentation Specialist specializing in systems integration, you will play a crucial role in creating and maintaining comprehensive technical documentation for our in-store retail media platforms. Your expertise will ensure that Quad’s systems integration documentation is clear, detailed, and aligned with industry standards.

Key Responsibilities:

• Develop and maintain comprehensive technical documentation such as technical how-to guides, test/assessment reports, certification documents, standards/templates, user manuals, installation guides, and service manuals for Quad’s systems including hardware and software products.
• Collaborate cross-departmentally to gather information, ensuring accuracy and completeness of documentation.
• Partner closely with engineers, project managers, and other Quad resources to comprehend technical specifications and translate this into user-friendly documentation.
• Manage documentation projects from inception to delivery, prioritizing tasks and coordinating with multiple teams to meet project deadlines.
• Establish and uphold documentation standards, templates, and style guides to ensure consistency across all materials.
• Conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates.
• Assist in training materials development for internal teams and clients.
• Utilize diverse media formats, including print, digital, and video, to enhance the accessibility and understanding of documentation.
• Stay updated on industry best practices and emerging trends in technical writing and documentation.

Job Requirements & Skills:

Appropriate education and/or experience may be substituted on an equivalent basis

• Proven experience in technical writing or documentation specialist role, with an understanding of systems integration principles and practices.
• Strong technical foundation with the ability to understand and articulate complex hardware and software solutions.
• Excellent written and verbal communication skills, with the ability to decipher and communicate complex technical concepts clearly and concisely.
• Excellent writing, editing, and proofreading skills with a keen attention to detail.
• Experience in managing multiple documentation projects simultaneously in a fast-paced environment.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in documentation tools such as MadCap Flare, Adobe FrameMaker, Adobe Acrobat, MS Office, and familiarity with HTML/CSS.

Experience:

• Minimum of 7 years of experience in technical writing or documentation specialist role, with a focus on systems integration.

Education:

• Bachelor’s degree in Technical Writing, English, Computer Science, Information Technology, or a related field required.
• Certification from the Society for Technical Communication (STC) or similar is preferred.

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